Results-Driven Project Management Professional

– Develop detailed project plans with identifiable critical paths, task dependencies, major milestones and agreed project schedules.
– Prepare & facilitate weekly touch points for key updates.
– Recruit and develop resources that meet the client’s needs.
– Track & report on progress, activities, risks, and blockers, providing input to reports and meetings with senior stakeholders.
– Communicate best practices when working with cross functioning teams.
– Drive process improvements across planning, logistics, service, and internal & external marketing.
– Demonstrated exceptional organizational prowess and adeptness in effectively managing multiple priorities.

– Provided coaching to all team members relative to a world-class client onboarding experience.
– Developed and implemented project procedures in alignment with company goals and objectives.
– Prepared comprehensive project plans that outlined the execution of all tasks and milestones obtained from the SOW.
– Maintained an active connection to all implementation projects and communicated status updates to key stakeholders.
– Set deadlines for incremental goals, allocated budgets and worked across software, marketing, and executive teams to ensure all teams were properly resourced.
– Established and maintained a high level of client satisfaction.
– Utilized outstanding organizational skills to effectively manage and prioritize multiple tasks and responsibilities.

– Mitigated risks to ensure that projects meet agreed upon MOS & HLAs.
– Facilitated meetings to anticipate & remove roadblocks, identify & track dependencies, and prioritize scope.
– Developed communication management plans, performed stakeholder analysis, identified risks, and took necessary actions including escalation.
– Fostered an environment of continuous improvements through implementation of feedback and lessons learned.
– Measured and reported progress frequently using agile metrics.
– Provided oversight of direct reports including team operations, forecasting, productivity, and overall team health.
– Exercised excellent organizational skills and a keen ability to manage and prioritize multiple priorities concurrently.