Customer Service Representative

Rate, USD
$18 / hour
Work schedule
Full Time, Part Time, Temporary,
Language skills
English, Spanish
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About me

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Seeking entry-level opportunities to expand skills while facilitating company growth. Talented problem-solver and decisive planner bringing skills in facilitating crossfunctional communication, managing projects and overseeing inventory. Skilled in oral and written communication both Spanish and English, team leadership and relationship-building


Professional area



Education

2019-2022 Languages, English Major @ Instituto Universitario de Tecnologia Superior de Oriente

Experience

04/2023-10/2023 Digital Lead Coordinator @ ARS Rescue Rooter

• Outbound dial to contact all hot/warm sales leads received through
Digital platforms.
• Book/schedule sales appointment for our in-field sales professionals
• Answered incoming calls from potential new patients and existing
customer inquiries.
• Resolved customer complaints in a timely manner to ensure
customer satisfaction.
• Maintained high levels of professionalism while interacting with
customers via phone or email.
• Maintained strong call control and quickly worked through scripts to
address problems.
• Developed strong relationships with customers by providing
personalized assistance and support.
• This position consists of heavy phone volume, computer work and
requires high level of computer literacy.
• Meet and exceed expected sales targets.

08/2020 - 03/2022 Administrative Assistant @ Transporte Campolu, LLC

Provided administrative support to the executive team, including
scheduling meetings and managing calendars.
• Greeted visitors in a professional manner, responding to inquiries and
directing them to appropriate personnel.
• Composed letters, memos, reports, emails, presentations and other
written correspondence as required by management staff.
• Organized and maintained filing systems for physical and electronic
documents, ensuring accuracy and confidentiality of records.
• Scheduled appointments between clients and customers and
internal staff members

06/2020 - 03/2022 Sales Associate @ Drogueria Clinica Medica, CA

Greeted customers and provided exceptional customer service.
• Provided accurate information about products, prices and services.
• Organized stockroom shelves according to size, color or style.
• Handled customer complaints in a professional manner.
• Attended weekly team meetings to review performance goals and
objectives.
• Collaborated with management teams to develop innovative
marketing strategies.
• Helped customers find specific products, answered questions and
offered product advice.
• Answered incoming telephone calls to provide store, products and
services information


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