Data Analyst

● Creates, executes, and sustains standard operating procedures (SOPs), workflows, and efficiency improvements for the early-stage non-profit healthcare start-up No One Left Alone (N.O.L.A.)

● Compiles, scrubs, and analyzes clinical personal identifiable information (PII) of over 3,000 patients to trend healthcare and social disparities, extrapolate local community needs, and connect patients to resources such as bill assistance and transportation aids

● On a monthly basis, creates graphs and reports for leadership level sponsors using the Google Suite, demonstrating NOLA’s impact on the community, supporting the partial acquisition of $1.7 million in grant funding for the organization

● Introduces the concept of a process to educate clinics on the use of Z-codes for billing SDOH related factors

● Contributed and developed a 50+ page physician-focused playbook on addressing cancer health disparities, covering topics such as financial toxicity, social determinants, screening, clinical trials, and testing to promote equity

● Supervised technical laboratory skills, implementing laboratory protocols, and ensuring safety and compliance with regulations for multiple sections

● Delivered educational materials while assessing student progress and providing feedback

● Analyzed and interpreted data to present findings in a clear and concise manner

● Led team to prioritize and coordinate the execution of projects involving instrument expertise, risk control management, and record retention

● Ordered products and maintained supply inventory for designed study execution

● Performed regular inventory audits to ensure optimal laboratory operations

● Utilized observational assessments, role-playing exercises, and other techniques to evaluate and improve the performance of waitstaff, resulting in increased customer satisfaction and sales

● Delivered training for waitstaff including customer service, sales techniques, and menu knowledge

● Led hands-on training sessions for new and existing waitstaff, covering proper serving techniques, food handling and sanitation guidelines, and standard operating procedures

● Counseled and motivated servers to ensure optimum services and sales results

● Conducted exceptional interpersonal and team building skills with an aptitude for building camaraderie among clientele, colleagues, and management

● Utilized expansive knowledge of mixed beverages, specialty liquors and craft beers to serve customers and support wait staff

● Drove profits through both inbound and permission-based outbound calls by using persuasive sales techniques

● Consistently exceeded sales goals and quotas and met quality assurance requirements

● Ensured positive customer experiences by educating customers on the features and benefits of products, responding to questions, as well as overcoming objections