Client Relationship Manager

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Not specified
Work schedule
Full Time, Part Time, Temporary,
Language skills
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About me

Hello, I’m Shalante Davis, a full-time realtor with seven years of experience, including three years as a team leader overseeing up to five agents. I have expertise in real estate, finance, CRM, and account management, with a keen eye for detail. Before real estate, I worked as a fraud investigator at the Department of Social Services, managing a caseload of 1500 clients for a decade. My diverse background allows me to bring a results-driven approach to real estate, with a strong focus on customer relations, lead generation, and administrative support


12/2005 Diploma @ Bowie State University

Graduated with BS


05/2023 Realtor @ Platinum Trust Realty

• Responsible for all fiduciary duties, including care, disclosure, confidentiality, and loyalty.
• Specialized in residential property listing, selling, investing and education.
• Prospect for tenants, processed applications and background checks drafted and executed leases
• Conducted market analysis, prepared bid presentations, and facilitated title searches and home inspections.
• Managed communication with clients, agents, attorneys, and personnel involved in transactions.
• Exception at creating and fostering strategic partnerships
• Led negotiations on contracts, educated clients on legal disclosures, and practiced Fair Housing rules.
• Partnered with housing developments and apartments under Low Income Tax Credit (LIHTC).
• Supervised up to 6-person team, set goals, implemented standards, and conducted assessments

01/2017 Property Manager & Investor @ Davis Property & Development

• Specialized in real estate investment strategies, including Fix & Flips, Buy & Hold, and Wholesaling, to maximize profitability and diversify the investment portfolio.
• Cultivated relationships with industry players and investors for joint ventures and off-market sales.
• Swiftly addressed maintenance concerns to prevent expensive repairs
• Managed administrative, operational, and financial functions of 10 private residential properties at once.
• Recruited, trained, and led teams, achieved high resident satisfaction and retention rates.
• Conducted market research, planned marketing initiatives, and maintained high occupancy rates.
• Led renovation and capital improvement projects, controlling budgets up to $2.4M.
• Modernized processes and introduced best practices to enhance operational efficiency.
• Conducted comprehensive property evaluations, assessing damage, required repairs, estimating rehab costs, and analyzing cash flow potential to make informed investment decisions.
• Managed all financial aspects of the company, including bookkeeping, budgeting, receipts, and the preparation of Complete financial statements to ensure financial stability and growth.
• Conduct move in/out/periodic inspections.
• Liaison between tenant and landlord, ensuring both parties satisfaction and contentment
• Oversaw Property Management and led acquisition of $700k+ in residential real estate properties.

12/2006-10/2017 Fraud Investigator @ Department of Social Services

• Provided comprehensive case management services to a diverse clientele, addressing crucial community needs, including housing, healthcare, and financial assistance.
• Spearheaded the modernization of existing processes and procedures, introducing innovative frameworks to enhance operational efficiency, elevate service levels, and ensure strict regulatory compliance.
• Monitored and ensured state compliance, actively engaging program participants in approved activities to maintain compliance with state regulations and requirements.
• Implemented adverse action, conciliation, and sanctioning procedures in strict adherence to state and local guidelines, ensuring fair and equitable handling of compliance issues.
• Proficiently processed a variety of state benefits, including Temporary Cash Assistance, Medical Assistance, and SNAP (Food Stamps), accurately and efficiently managing the benefit distribution process.
• Conducted thorough client intake assessments and placement evaluations, gathering critical information to determine suitable services and support for each individual’s unique needs.
• Developed and recommended effective strategies for substance abuse treatment, housing solutions, therapy, and family services, contributing to improved outcomes and overall well-being for client

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