Administrative Assistant
- Location
- United States
- Rate, USD
- $29 / hour
- Work schedule
- Full Time,
- Links
- β
- Language skills
- English
About me
Hardworking administrative professional offering excellent people skills, organized file management, and a deep understanding of customer protections. Enhances office operations by proactively addressing customer needs. Proficient in electronic record keeping and insurance documentation.
Professional area
Education
The user has not yet completed this section
Experience
- 11/2022 - 03/2023 Navigator @ Bellevue Hospital
β’ Managed call center operations, providing exceptional customer service and addressing inquiries with professionalism.
β’ Trained and supported new team members, ensuring accurate navigational duties and maintaining high performance standards.
β’ Greeted visitors, offering assistance and engagement to ensure a positive experience.
β’ Acted as a liaison to promote hygiene and preventive practices, and distributed COVID-19 information to increase awareness.
β’ Communicated COVID-19 screening procedures to staff and visitors, maintaining calmness even in high-stress situations.- 12/2021 - 10/2022 Call center training coordinator @ Evolent Health
β’ Provided fast, friendly, and knowledgeable service, resolving routine inquiries and service complaints.
β’ Managed customer expectations, recommended products and services, and documented interactions in CRM system.
β’ Consistently met or exceeded call speed, accuracy, and volume benchmarks.
β’ Demonstrated strong call control and efficient problem-solving skills while addressing customer concerns.
β’ Conducted audits of customer account information, identifying issues and implementing effective solutions.- 03/2020 - 10/2021 Covid 19 specialist @ Chelsea Clinic
β’ Trained and evaluated team members, ensuring high levels of readiness and performance.
β’ Facilitated patient draws, orders, and specimen collection while solving problems to maintain operational efficiency.
β’ Followed standardized processes to collect and prepare nasal-pharyngeal samples for COVID-19 PCR testing.
β’ Administered rapid COVID-19 tests using proper swabbing techniques and recorded control values for result validity.- 06/2019 - 01/2020 CSR @ 311
– Demonstrated exceptional customer service skills by handling a high volume of inbound calls, addressing customer inquiries, and resolving issues effectively.
– Assisted in the development of call scripts, FAQs, and reference materials to support call center agents in delivering accurate and consistent information.
– Served as a mentor to new agents, providing coaching and guidance to improve call handling techniques and customer interactions.
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