Content and Communications Specialist

Rate, USD
Not specified
Work schedule
Full Time, Contract, Internship, Temporary,
Language skills
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About me

Dedicated professional with a strong background in English Literature and a passion for content creation and effective communication. Excited to collaborate and contribute to the dynamic fields of publishing, media, and marketing, leveraging my academic knowledge and diverse work experiences.


2022/2023 Masters of Arts - English @ York University
2021/2022 Certificate in Publishing @ Toronto Metropolitan University
2016/2021 Bachelor of Arts - English and Criminology @ York University


2022 Reading Intern @ Wattpad

– Played a pivotal role in the Paid program, offering comprehensive story coverage and content development for 65% of high-potential titles. This included crafting engaging taglines, identifying comparable titles, managing content warnings, ensuring EDI integration, and upholding brand identity standards.
– Skillfully curated metadata tags to enhance title visibility and popularity across Wattpad and Webtoon platforms, effectively driving increased traffic, heightened social media engagement, and improved purchasing patterns on the Paid platform.
– Collaborated on story acquisition reads and provided valuable recommendations for the Yonder app, aligning efforts with the Creator department strategy team.
– Actively contributed as a judge on the annual Watty Awards panel, evaluating platform stories based on their narrative development, execution, character structure, genre alignment, and audience marketability.

2021-Present Customer Experience Representative @ Indigo Books and Music

– Distinguished as the Advance Readers Copy (ARC) Ambassador, facilitating productive communication with multiple publishers to procure in-depth product knowledge, enhancing customer recommendations and overall staff competence.
– Spearheaded brand storytelling initiatives through the innovative curation of specialty trade-product tables, eye-catching displays, and the selection of Staff Picks, immersing customers in the store’s unique narrative.
– Thrived in a dynamic cross-functional retail environment, delivering comprehensive customer service while prioritizing promotional campaigns and incentivizing customer engagement with the rewards program.

2018-2022 Private Tutor and Mentor @ Self Employed

– Provided tailored one-on-one tutoring and mentorship to high school and post-secondary students, specializing in English, History, Law, and Criminology.
– Developed personalized instructional activities with clear objectives, enabling students to excel in complex subjects and achieving a remarkable 20% increase in assignment and test scores.
– Fostered a supportive learning environment, nurturing students’ academic growth and instilling self-confidence, leading to substantial improvements in their performance.

2021 Guest Services Agent @ Massage Addict

– Skillfully oversaw various administrative office tasks, showcasing exceptional competence in master calendar management for efficient appointment scheduling, and consistently delivering persuasive daily and weekly communications and promotions to maximize customer retention.

2014-2021 Server @ Kelseys Original Roadhouse

– Thrived in a dynamic, high-paced work environment while efficiently prioritizing tasks to enhance the overall guest experience.
– Demonstrated expertise in suggesting menu selections tailored to individual customer preferences, adeptly utilizing upselling techniques and expertly pairing various menu items.

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