Pharmacy Technician

Processed and filled daily prescriptions in a high-volume pharmacy environment
• Resolved non-routine issues including thirdparty billing, computer system, and
customer service problems
• Answered phone calls and addressed questions from customers and healthcare
providers
• Managed inventory and performed organizational tasks
• Stocked, labeled, and inventoried medication to keep accurate records
• Assisted in training new pharmacy technicians and provided ongoing mentorship to
improve their skills and knowledge in pharmaceutical operations.

• Answered prior authorization inquiry calls or/and faxes as well as researched and resolved formulary and benefit issues using the appropriate reference material
• Processed prior authorization requests made by providers and members for medications not inherently covered on a member’s prescription drug plan
• Ensured positive overall customer experience while confirming all necessary information is properly submitted.

• Customized existing insurance programs to suit individual client needs by analyzing specific requirements
• Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.