Customer Experience
- Location
- United States
- Rate, USD
- $25 / hour
- Work schedule
- Full Time,
- Language skills
- English, Spanish
About me
As a small business specialist at T-Mobile, I help entrepreneurs and small business owners find the best solutions for their communication and connectivity needs. I have a passion for business development and customer service, and I enjoy building long-term relationships with my clients.
I am also the owner of Moreno Chamoy, a business that I started two years ago as a hobby during the covid lockdown. I create and sell delicious Mexican treats, such as aguas frescas, homemade chamoy, gummies enchilados, and fruit cups, that bring joy and comfort to my customers. I use social media and events to promote my business and network with other amazing women in the DFW area. I am also committed to raising awareness about mental health issues in the Hispanic community, and I want to inspire others to overcome their struggles and pursue their dreams.
Professional area
Skills
BilingualCustomer and Client SupportCustomer CareCustomer OutreachCustomer RelationshipCustomer ResearchCustomer RetentionCustomer ServiceCustomer SuccessCustomer SupportData AnalysisDatabase ManagementDe-escalationE-commerceEffective CommunicationEmailEmail ManagementEventsFacebook AdsGood CommunicationGoogleGoogle DocsGoogle FormsGoogle SheetsGoogle SlidesInside SalesInstagramInstagram Ads
Education
- 07/2011 High school diploma @ Thomas Jefferson High School
Experience
- 07/2023 Small Business Specialty @ T-Mobile
Provided exceptional customer service with a consecutive satisfactory score of all 10.
Answered about 10-20 calls per day for any inquiries from customer for products or general questions.
Support business customers with any account issues like billing, reporting, adding additional services and any technical issue.
Communicated with customer via Email with a goal of an 8 hour resolution.
Exceeded my goal of 74% 8 hour resolutions by 15%.- 08/2021 Sales and marketing specialist @ AT&T
Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
Recommended products to customers based on unique technical requirements of each. Communicated with advertising and sales teams to integrate customer feedback into future promotional- 11/2014 Administrative Assistant @ Easel Manufacturer
Processed financial documents including contracts, expense reports and invoices. Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
Created PowerPoint presentations used for business development.
Communicated with vendors to place and receive orders, request maintenance services and deliver instructions on behalf of office management.
Managed building access and supplied key cards to employees and visitors.
Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
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