Benefits Advisior

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May 2020/February 2021 Benefits Advisor Federal Grade: N/A @ Sitel

Professional Summary:

As a Benefits Advisor at Sitel, I excel in customer service, problem-solving, computer applications, and organizational efficiency.

Customer Service:
I prioritize clear communication, engaging in inbound and outbound interactions to educate retirees about health insurance options. I meticulously research and match plans to deliver concise recommendations during compliant enrollment.

Problem-Solving:
I use analytical skills, active listening, and empathy to resolve customer issues, understanding the direct link between satisfaction and team effectiveness.

Computer Application Skills:
Proficient in Zoom, Slack, and Skype, I communicate effectively and efficiently manage data for over 1000 customers in customer service software.

Organizational Skills:
Mastering time management, I handle a high call volume while maintaining accurate records of customer interactions and resolutions.

My role as a Benefits Advisor at Sitel showcases my excellence in customer service, problem-solving, computer applications, and organizational efficiency, defining my success in this position.

March 2022/ September 2022 Mobile Expert @ T-Mobile Federal Grade: N/A

Professional Summary:

As a Mobile Expert at T-Mobile, I excelled in delivering exceptional customer service, emphasizing proficiency in sales, communication, team building, and computer applications. My role included connecting with customers to understand their needs, providing product information, and ensuring optimal stock selections. I demonstrated proactive sales strategies, adeptly handling objections through collaboration and active listening.

Sales Skills:
Collaborated closely with customers to identify specific requirements, offering tailored product recommendations.
Demonstrated products, discussed features, and skillfully handled objections to secure sales.
Proactively employed sales strategies, leveraging customer insights and active listening to address recurring issues.

Communication Skills:
Consistently troubleshooted issues for a dozen clients daily, using targeted questions for better problem resolution.
Built strong rapport with long-standing T-Mobile customers through face-to-face interactions.
Leveraged active listening and knowledge of customer preferences to prevent recurring problems.

Team Building Skills:
Thrived in a collaborative team environment, consistently surpassing T-Mobile’s performance metrics for revenue maximization.
Collaborated with technicians and customers to identify effective solutions, providing crucial support to the store lead and contributing to corporate growth.

Computer Applications Skills:
Proficiently utilized on-site computer databases for sales and customer service, explaining operating systems to aid product selections.
Maintained a comprehensive understanding of multiple carriers’ plans, enabling informed comparisons for customer decision-making.

My tenure as a Mobile Expert at T-Mobile showcased proficiency in sales, communication, team building, and computer applications, significantly contributing to the organization’s success and growth.