Customer Service Specialist with 8+ years of experience in customer service and Quality Assurance. Proven track record in providing excellent customer service and resolving customer and employees issues in a timely manner. Possess strong communication and problem-solving skills to handle customer inquiries. Experienced in utilizing multiple customer service tools such as OnQ, Opera system and Purecloud.
Evaluated all Customer Service Representatives to ensure they measured to the company standards.
Planned and attended team and company meetings to engage with results.
Coordinated timely responses to applicants and Agents communication and researched complex issues.
Trained new employees on Mylo system looking up applicant’s data and organizing customer interaction logs.
Processed up to 190 guests’ arrival and departure while utilizing the OnQ system.
Defused customer concerns with exceptional conflict and problem resolution skills.
Managing the department and overall experience
Collaborated with other departments to ensure a positive stay for the guests.