Project Manager

Worked as a Project Manager for both the Professional Services and Digital Transformation Services Divisions for a Managed and Co-managed IT Solutions business supporting cybersecurity, private cloud and web-based services. Experience managing multiple vendors, cross functional business and technology offices, projects and operations and maintenance simultaneously. Slashed resource cost by 30% by negotiating prices and fees, while ensuring the continuation and enhancement of services. Demonstrated the ability to motivate, organize, lead and coach Scrum teams across multiple locations using a combination of Agile and Waterfall methodologies with verifiable track record of managing complex projects and delivering on time, on budget and meeting/exceeding expectations. Establish, plan, and execute major milestones reviews and decision gates to complete the program and project life cycle. A member of the internal UAT Testing and QA Teams. The point of contact for the data migration from Jira/Avaza products to Service Now for the purpose of time keeping, budget, and project management. Strong analytical and problem-solving skills. Strong interpersonal and communication skills. Self-starter with ‘learn and apply’ attitude in an intense, fast-paced environments.

Reported directly to the Vice President of Deutsche Bank for the Infrastructure Operations Division. Managed extensive contact with participants throughout project to capture relevant metrics for
C-level staff and provide accurate framework for leadership to ensure ongoing success for new operating. Provided support for US branch and over 1500 branches worldwide with daily operations including Infrastructure Management, review of hardware orders, change requests (internally and externally) and perform the necessarily follow-up engagements with all stake holders. Provided support for the planning, implementation, and data extracts for the Global Deployment of O365 Pro Plus cloud-based services, and Windows 10 Upgrade Projects using Dashworks/Evergreen products. Increased participation across internal organizations in several countries. Serve as a liaison and the point of escalation between business and technical aspects of the projects while managing the issue to resolution. Maintained up to date knowledge of Deutsche Bank’s global standards, IT roadmap and procedures with the ability to communicate them to internal clients. Provided Vendor Management by creating and maintaining the Master Inventory List for all sites at the Jacksonville, Florida locations including the installation, upgrading and decommissioning of all hardware.

Assisted the Administrative Offices of the United States Court remotely and onsite to migrate all courts throughout the United States from IBM Lotus Notes to Microsoft Exchange/Office 365 including: SharePoint Online, Exchange Online, Azure AD, One Drive, Skype for Business, and Office O365 Pro Plus. Coordinate with leadership teams and key stakeholders to define project scope and set the strategic direction. Track project performance and provide weekly/monthly/quarterly updates to PMO and leadership team. Collaborate and coordinate with the project team to identify and manage project risks. Worked closely with the Mobile Communications Division during onboarding to ensure proper user access and device management across the organization. This included android, Apple devices, iOS/iPadOS, MAC, and Windows client devices post migration. Updated the SharePoint site for tips and tricks for internal users and offices. Manage all project administrative activities of multiple simultaneous projects.

Responsibilities include identifying, prioritizing and correcting core issues through problem recognition, research, isolation and resolution steps which may require interaction with other internal and external support groups. Manage daily IT operations for Microsoft Office 365. Support and administers Office 365 and other cloud-based solutions for user productivity.

Manage, administer, and support a Hybrid Lotus Notes/Office 365 Cloud based Environment running on a Windows 2008 R12 and 2012 R2 servers in a global environment. Responsible for all components of Office 365 including One Drive, Skype for Business, Share Point, Delve, Yammer, Outlook, Active Directory and Exchange. Extraordinary efforts in achieving the highest incident/closure rare, which significantly improved employee’s efficiency, and enhanced the public’s impression of the Messaging and Collaboration Service Department.