Client Service Manager

Rate, USD
$37 / hour
Work schedule
Full Time, Contract,
Language skills
English
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About me

Results-driven Client Manager with over 15 years of experience in product development, promotion, and optimization. Proven expertise in developing lasting client rapport through knowledgeable support and consistent service. Skilled in advanced marketing, prospecting, and merchandising strategies to achieve promotional goals. Adept at building networks and supporting branding objectives


Professional area



Education

05/2003 Secondary Education @ West Virginia State University

Experience

04/23 Client Service Manager @ Fivelabs

•Orchestrated project plans, assigning tasks, and overseeing workflow within each lab.
• Conducted meetings with internal teams, consultants, and medical professionals.
• Enhanced project efficiency by forecasting, scheduling, and monitoring timelines and personnel performance.
• Implemented effective change management processes for project updates.

01/2018 Small Business Client Manager @ Bank of America

•Delivered timely and accurate client communications, showcasing deep knowledge of banking products and resolving complex financial issues.
• Researched, analyzed, and resolved a range of complex treasury, cash management, lending, and depository products, aligning with the intricacies of audit test work.
• Collaborated with senior leadership to review, revise, and develop procedures, providing valuable feedback on process improvement, directly relevant to enhancing audit methodologies.
• Operated as a Subject-Matter Expert, handling complex or escalated calls, demonstrating an ability to work autonomously, a key requirement for the role.

01/2017 Business Development Associate @ Bank of America

•Recognized for superior performance, selected as a Subject-Matter Expert and Proctor/Coach for new hire training.
• Handled complex or escalated calls, assisting financial center partners with account opening procedures and policies.
• Led onboarding control aspects for clients, ensuring compliance with relevant policies and procedures.

05/2015 Technical and Teller Support Specialist @ Bank of America

Managed technical incident tickets, providing troubleshooting guidance and solutions.
• Assisted financial center associates with policy and procedural guidance for transactions and teller error adjustments.


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