• Tech-savvy professional with eight years of collective experience in relationship management, staff training, social media management, and process improvement, among others.
• Especially skilled in verbal and written communication.
• Flexible worker with proven ability to thrive under pressure.
• Organized multitasker practiced in managing multiple priorities successfully.
Associate’s Degree in Cybersecurity
• Provide communications management support, including reviewing and responding to customer queries, and routing critical communications to relevant contacts, resulting in the efficient completion of tasks.
• Resolve account queries about digital assets using company software.
• Enter new client information into the client database.
• Contact internal departments to resolve customer related issues.
• Obtain and process all client information and transactions.
• Keep a record of customer interactions.
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