An innovative and agile leader with eight years of experience in project management, customer service, and executive and
administrative support. Proven track record of optimizing internal operations, resulting in increased efficiency and profit.
Known for being a self-starter, a trusted team player, quick learner, and deeply inquisitive and intuitive person.
• Successfully managed 10+ website development projects, with a budget range of $4k – $150k, resulting in high
customer satisfaction and repeat business.
• Implemented project management software that increased team collaboration and project visibility.
• Developed a project management training program for new hires that reduced ramp-up time and increased
• Reduced the website project timeline by 30% through the implementation of streamlined processes, reduced scope
creep by clarifying product parameters, and a more efficient use of internal project resources.
• Lead, manage, and motivate a team of Back End and Front-End Web Developers, Graphic Designers, and Copy
• Ensure the smooth delivery of clients’ projects through stakeholder management and technical direction to the
• Define the project schedule, milestones, dependencies and ensure all deliverables are met.
• Managed three apartment complexes comprised of 82 units and respond to tenant inquiries, work requests, and
emergencies to provide excellent customer service.
• Optimized for efficiency and usability the Relationship Database System for 22,542 commercial properties and
12,355 commercial property owners in Waco, Texas.
• Oversee the renovation, make-ready process, and leasing for a multi-tenant office space.
• Spearhead the creation of Standard Operating Procedures (SOPs) for all accounting procedures.
• Collaborate with research lead to complete project goals and meet all deadlines.
• Conduct independent research to provide sources for use in publications.
• Provide feedback on course textbooks to be utilized in upcoming semesters.
• Review print and online resources and synthesize information for utilization in future publications.
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