Enthusiastic customer service representative

Rate, USD
$20 / hour
Work schedule
Full Time,
Language skills
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About me

Customer service oriented professional who provides timely and accurate data to ensure reimbursement for patient services. Follows policies, procedures and guidelines to assure consistent quality. Maintains and ensures patient privacy and confidentiality.
Regarded as a loyal and competent employee as evidenced by a dedicated work history.
Accustomed to working in deadline-driven environments.
Actively participates as a member of a team to move the team toward the completion of goals.
Proficient in Microsoft word and Excel; Typing Speed: 39wpm
Good listener who can follow instructions


10/2019-12/2022 Bachelor Business Administration/Operations Management @ American Intercontinental University
11/2013-05/2015 Associates in Science @ Ultimate Medical Academy


11/2021-Current Insurance Risk Interviewer III @ Quest Diagnostics

Contact life insurance applicants via C4 Call Management System, Dialer and Avaya Phone System.
Leave messages for return calls and/or complete interviews with life insurance applicants including gathering medical, financial, occupational, and avocation histories.
Review/edit information collected during the interview and provide feedback to management for quality assurance.
Documenting information within orders as necessary and recording call results.
Observe all compliance and safety polices and procedures as outlined in the ExamOne Safety Manual, or safety matters included in other special training.
Provides scheduling support and coordination of appointments.
Scheduling appointments for patient consultations, procedures and visits with medical personnel
Resolve scheduling conflicts as they occur

01/2013-08/2021 Shuttle Driver @ City of Charlotte
04/9006-02/2011 Office Assistant @ Providence Home Healthcare

Handle inbound and outbound telephone calls
Adhere to HIPPA compliance and Providence Home Healthcare policies
Insurance verification of the healthcare plan active status & non active disburse to the appropriate department for further handling
Process billing for Medicaid to bill the insurance provider & out pocket expense to the patient
Managed insurance and informatics.
Assisted with payroll operations – filing and billing.

01/2010-03/2014 Bus Driver @ Charlotte Mecklenburg School

Handle inbound and outbound telephone calls (in office)
Attended monthly success factor training for safety and fire
Submitted a weekly report on the routes, seating, and data regarding the bus route
Transported students to and from school and related events.
Remained trustworthy and reliable with an excellent driving record; maintained order and discipline.

04/2004-04/2009 Transportation/Scheduler @ White Oak Manor

Handle inbound and outbound telephone calls & followed HIPPA regulations
Scheduled the resident’s physician appointments to ensure that it meets the transportation schedules
Assisted patients to medical appointments to confirm treatment or examination
Provided safe and timely transportation of residents to various locations within the community.
Upheld highest standard of customer service and professionalism.
Dispatched to outside transportation businesses for help with transportation

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