Experienced professional with a strong background in customer service, supply chain management, and sales. Skilled in building relationships, providing exceptional service, and managing logistics. Combining my expertise in these areas to deliver top-notch results.
Connecting and building rapport with customers who have expressed interest in purchasing a vehicle.
Fully involved in both sales and customer service activities at the Dealership.
Working out financing options for customers, while working with the team to meet the monthly sales budget.
Collaborate with team and leadership to delegate shared tasks and responsibilities, meeting customer and company needs.
Managed and coordinated all highly promoted products for retailer accounts including NiceKicks, Shoe Palace, Kith, Sneakers N Stuff and BBC.
Answered order related questions increasing sales ranging from $2,000 – $180,000 per order.
Generated all account orders, integrated data utilizing SAP with collaboration from the business units, warehouse team, key program order identification and coding.
Analyzed daily reports to identify issues including date shifts, incomplete orders, and duplicates while determining resolutions and troubleshooting integration issues.
Collaborated with the Marketing/Sales Team to exceed company sales goals.
Functioned as the liaison between the largest assets including James Harden, Patrick Mahomes and Arron Judge to provide excellent customer service and client retention.
Trained, monitored, and mentored incoming special orders coordinators.
Reduced processing times which resulted in being awarded Specialist of the month.
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