Customer Success Renewals Specialist

Rate, USD
$28 / hour
Work schedule
Full Time,
Language skills
English, Spanish
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About me

-Provide expertise and guidance to Customers related to the use of EV charging solutions solutions for station owners
-Build relationships and obtain Customer retention and satisfaction.
– Provide education to the station owners on how to use ChargePoint’s customer software
– Answer station owner questions relating to all aspects of their experience and route additional questions as appropriate
– Take ownership of cloud service and Assure renewals from initiating automated outreach, preparing quotes, and maintaining regular outreach to ensure timely renewal of services
– Complete order entry and associated documentation
– Recommend process improvements internally
– Work special projects, as assigned


Professional area



Education

09/2023-Present UX @ Coursera/Google UX Design Professional Certificate

Currently enrolled in Google’s UX Design Professional Certificate through Coursera.
Courses completed:
Foundations of User Experience (UX) Design
Start the UX Design Process: Empathize, Define, and Ideate
Build Wireframes and Low-Fidelity Prototypes
Conduct UX Research and Test Early Concepts
Skills: Usability Testing · User Experience (UX) · UX Research · Prototype · User Experience Design (UXD) · Interaction Design · Storyboarding · Paper Prototyping · User Interface Prototyping · User Personas · User Journeys · Competitive Audit · Human Factors Analysis · UX Research · Empathy Mapping · User Stories · Design Ideation · Value Propositions · User Experience (UX) · User Experience Design (UXD) · UX Research · Prototype · User Experience (UX) · Wireframe · User Experience Design (UXD)

2004-2008 Psychology @ University of Central Florida

Experience

June 2011 - Present Event, Production, Artist, and Tour Management, @ Enlightened Elevens LLC

– Planned and executed over 300 successful events, collaborating with organizations such as SXSW and Red Bull.
-Managed international artists’ tours, travel arrangements, and event promotions, resulting in outstanding artist campaigns and online presence.
– Achieved significant music releases with over a total of 1.2 million Spotify plays, featured on platforms including Just Cause 4, Glastonbury Festival, Valorant Champions Tour, and the MTV Video Music Awards.
– Secured high profile placements for music in popular TV shows and festivals, including Netflix’s, Coachella & Amazon Prime.
– Played a pivotal role in creating memorable experiences at major events like EDC Orlando and EDCMexico.

Nov 2020 - May 2021 Customer Support Representative @ Pearl Interactive Network

– Provided exceptional customer service by assisting customers in scheduling Covid-19 testing and vaccination appointments based on their specific requirements.
– Served as a trusted resource within the team, offering support and expertise to fellow customer service representatives on various inquiries and challenges.
– Contributed to the growth and development of new employees by delivering comprehensive training sessions and providing ongoing guidance during their initial period.

Sep 2011 - Dec 2017 Behavioral Technician @ Johanna McDonald LLC

• Maintained accurate and comprehensive records of patients’ progress, ensuring quality documentation.
• Developed effective treatment plans based on thorough research, clinical expertise, and patient histories.
• Acted as an advocate for clients during crisis situations, successfully resolving emergency issues.
• Implemented evidence-based skill acquisition and behavior reduction treatments under the guidance of Behavior Analysts.
• Collaborated with families to teach behavior management strategies, enhancing communication skills and promoting neuro-typical behaviors in home and community settings.
• Provided supervision and support to encourage social engagement in various community activities.


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