Customer Support Specialist

Remote from: 🇺🇸 USA
Annual salary, USD: 65,000
Job function: Customer Success
Job type: Full Time,
Job posted: 13 Apr 2024
Apply before: 13 May 2024
Industry: Computer Software

Powering the Next Generation of Premium Salons and Spas.

Computer Software
2016

Actively Hiring

Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.

Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive.

Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.

Come do the best work of your life at Boulevard.

The Customer Experience group is responsible for launching, supporting, and strengthening business relationships with Boulevard customers. The Support Specialist is the first line of communication for customers reaching out for assistance. Customer satisfaction is never sacrificed while meeting service-level expectations. From business owners, front desk users, or service providers, you’re available to answer their questions through multiple contact channels. Your assistance to all Boulevard platform users directly drives our immediate success as well as our continuous improvement and long-term growth.

What you’ll do here:

Understand, anticipate, and empathize with customer’s needs before digging in to provide resolutions.
Collaborate closely with a remote team to deliver outstanding troubleshooting, training, and customer support.
Follow a structured team schedule and the guidelines of our quality program to ensure consistent and reliable support.
Assist customers via live chat, email, text, phone, and screen-sharing.
Give life to our Boulevard values by personifying the brand in every interaction and delighting customers.
Identify process and product improvements and work with internal teams to improve the overall customer experience.
Surface customer churn risks as well as upsell opportunities.
Collaborate with Finance, Engineering, Product, and other Customer Experience teams.
Your working hours will be Tuesday – Friday: 9:00 am – 6:00 pm PT and Saturday: 8:00 am – 5:00 pm PT

What you’ll need to thrive:

Experience: 2+ years working in a customer service, operations, or tech support role, OR 3+ as a leader at a self-care business
Flexibility: Boulevard is a tech company with customers doing business around the clock; team members may occasionally work extended days as needed and provide on-call coverage on holidays.
Technical aptitude: You’ll learn Boulevard’s technology platform, explain the system to customers of varying technical savvy, and apply critical thinking and creative problem-solving each day.
Let’s-do-this energy: Bring your customer service hat, share your love of change and challenge, and jump into our entrepreneurial, fast-paced environment.
Joy for details: Every i is dotted, every t is crossed. Our customers mind the details for their clients, and we do the same for them, with pleasure.
High EQ: You navigate complex interactions with your versatile communication style, sophisticated interpersonal skills, and a resilient spirit.

Your starting total cash compensation for this role is $65,000 + 10% bonus. This salary range is subject to change, and there is always room for growth and advancement.

In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you – Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.

✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.
🏝 Take a break whenever you need with our flexible vacation day policy.
🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.
💚 Family planning resources and specialized support programs.
🔮 Equity: get ahead on the ground floor and grow with Boulevard.
💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.

Apply now >