Fueling professional growth through coaching, mentoring, and collaborative learning.
Torch is looking for a Customer Success Manager to support our customers in increasing performance, engagement, and understanding customer health metrics through optimal use of Torch’s leadership solutions.
The Customer Success Manager will build a deep familiarity with the Torch products and services while actively collaborating with the Product team by submitting product suggestions, developing appropriate product technical requirements, and facilitating the effective deployment of new enhancements and bug fixes. The Customer Success Manager will also partner with the Sales and the Experience Management team as needed to ensure smooth account creation, onboarding of participants, and delivery of experience throughout the contract cycle.
The core metric for the Customer Success Manager role is revenue retention, driven by retaining and expanding Torch solutions within our customer base.
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