This position is a frontline service position providing assistance to Magellan?s members and providers regarding programs, policies, and procedures. Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations is to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Performance expectations are to meet or exceed operations production and quality standards.
Other Job Requirements
General Job Information
Work Experience – Required Customer Service
Work Experience – Preferred
Education – Required GED, High School
Education – Preferred Associates, Bachelors
License and Certifications – Required
License and Certifications – Preferred
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