Managing Director, Health Systems

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Anywhere 🌎
Full Time
Opening date
Closing date
9 Feb 2022

The Managing Director, Health Systems (MDHS) reports to the Vice President, North America Commercial and manages an account portfolio consisting of named Strategic Accounts and drives retention and growth to ensure clients derive maximum value from TeleTracking solutions. Additionally, this role will have managerial responsibility for other Director, Health Systems. In a leadership capacity, the expectation is to assist with client management and deal strategy collaboratively with the VP, Strategic Client Management and Commercial Strategy and Operations. Includes remote and onsite client meeting support with direct reports as needed.

The MDHS is the primary owner of the client relationship. As such, the MDHS creates and maintains comprehensive account plans to support the outcomes expectations and growth goals across their portfolio and regularly evaluates the status of client health, engagement, and incremental business opportunities within the named accounts via business review meetings. The DHS has a deep understanding of the clients’ business and key stakeholders and uses that information to influence and drive change resulting in outcomes and a stronger partnership with TeleTracking.

The Managing Director, Health Systems effectively influences across the internal organization to capitalize and maximize client engagement in collaboration with Commercial Strategy & Operations, Marketing, Product Management, Implementation/Deployment, Advisory/Consulting, Technical Support, Finance and Accounting to achieve optimal client satisfaction, retention, and growth. In addition, the MDHS identifies incremental business opportunities from within existing accounts by partnering with assigned Business Development Executives to aid in increasing revenue. In select cases, works closely with assigned Associate Director, Health Systems to effectively manage all aspects of the customer lifecycle, including Executive Business Reviews delivered quarterly.

This position requires travel capabilities up to 60%.

Primary Duties Including % of time

65% – Focus on your named accounts (Player) in a traditional DHS capacity

35% – Support and lead the DHS’ and ADHS’ in the Strategic Account Segment (Coach). Assist VP, Strategic Client Management with development and implementation of Clinical Executive strategy

Organizational Relationship:

  • Reports To: Vice President, North America Commercial
  • Direct Reports: Director, Health Systems and Associate Director, Health Systems
  • Interacts with: Commercial, Client Transformation, Product Management, Finance, Marketing, Technology, Legal, People & Culture, External Prospects and Clients, Industry partners

TeleTracking Leadership Principles:

  • Be Daring: Innovate, push boundaries, and think big. Take calculated risks. Don’t be afraid to try something new and take action. Recognize when intended value is not there and stop.
  • Be An Owner: Do what is right for the business. Know the business and understand the short and long-term impact of your decisions. Be fiscally responsible.
  • Be Willing to Challenge: Better never stops. Have courage to challenge and also to accept a challenge. Discuss and unite – once a decision is made commit to it and move forward.
  • Be Caring: Obsess over our clients and their patients – their experiences, their outcomes, and their lives. Care for your team and company the way you care for your clients.
  • Be Sharing: Collaborate to understand the business and solve problems together. Success is an “us” thing. We win as a team or we fail as a team.


  • Bachelor’s in Business or Bachelor’s with relevant work experience
  • MBA preferred

Skills and Experience:

  • 10+ years commercial healthcare experience, technology preferred
  • Deep healthcare knowledge across industry and settings of care
  • Documented record of hitting and exceeding a sales quota
  • Background in enterprise, strategic selling
  • Player-coach mindset, desire to get involved and help
  • Experience with Salesforce or other CRM system
  • Excellent interpersonal, communication and executive presentation skills
  • Comfort with ambiguity, ability to act without having the whole picture using sound judgment and strong decision-making skills
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