Client Success Partner

Remote from
🇺🇸 USA
Annual salary, USD
120,000 - 150,000
Job function
Customer Success
Job type
Full Time,
Job posted
Apply before
5 Aug 2024
Hospital & Health Care

About Qventus

The Leader in Care Operations Automation

Actively Hiring

Are you the next Qventoid? We’re looking for a dynamic, experienced Client Success Partner – Periop (CSP) to bridge the gap between our clients and our internal teams. The CSP will combine aspects of complex engagement management, account management, product management, and analytics to drive value for our clients.

The Client Success Partner – Periop will play a key role in ensuring successful deployment and adoption of Qventus’ perioperative solutions. They will develop deep relationships with key leaders and users in hospitals, acting as a critical link between Qventus and the client, and our internal delivery and product teams.

As a Client Success Partner – Periop, you will leverage your deep OR experience to develop relationships with key leaders and users, manage complex and cross-functional project plans, and support clients throughout their contracts. You will creatively think about new use cases for the product and ensure high usage of the Qventus platform.

About the Key Responsibilities:

  • Leverage deep functional Periop expertise to create and sustain buy-in from core users, executives, and surgeons around workflows and tool adoption.
  • Challenge the status quo at client sites and influence clients to adopt industry best practices through strong partnership and communication skills.
  • Collaborate with the Product Analytics team to define Qventus ROI strategy and align periop operating metric definitions with health system usage and data-driven decision making.
  • Partner with the Marketing team to establish standard collateral for client training and engagement.
  • Manage cross-functional work to meet contractual commitments and maintain positive relationships for expansion or renewal.
  • Navigate difficult conversations with client executives using clearly presented business cases to effect system-wide change.
  • Lead complex engagements with matrixed teams (clinical, technical, and operational) on both the client side and within Qventus with minimal supervision.

About What We’re Looking For: 

  • 3+ years of specific OR leadership, such as OR Business Manager, OR Director, or Perioperative Services Director.
  • 3-5 years of professional experience at a top healthcare consulting firm or in a client-facing professional services role at a workflow-oriented SaaS company.
  • Deep understanding of the surgical domain and related hospital operations.
  • Polished executive presence with the ability to create and present visually appealing slides with robust data stories.
  • Proven track record of developing and maintaining professional relationships across all levels of a periop department.
  • Project management experience with complex implementations in the healthcare setting.
  • Familiarity with EHR systems.
  • Strong technical aptitude and experience collaborating with product managers, engineers, and technical teams.
  • Ability to travel up to 25-50% nationwide.

It’s a Plus if you Have… 

  • Knowledge of the landscape of surgical services, including robotic surgery and appropriate workflows.
  • Knowledge of the landscape of acute care patient flow processes and solutions.
  • Change management experience.
  • OR clinical experience (e.g., CNOR).

Qventus is on a mission to take modern technologies and principles that have been proven in other industries — artificial intelligence, machine learning, behavioral science, and data science — and apply them to simplify healthcare operations. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations.

The salary range for this role is $120,000 to $150,000. This salary represents the middle to the high end of market data across different geographies. We consider several factors when determining compensation, including location, experience, and the role’s responsibilities. Salary/OTE is just one component of Qventus’ total rewards package. Our benefits and perks currently include, but are not limited to:

  • Competitive medical, dental and vision coverage with a 90% employer paid premiums for employees option
  • Generous HSA contribution, when elected and participating in an eligible plan, up to $1,500 annual company contribution
  • Employer provided (100% paid) Short Term and Long Term Disability insurance and Basic Life and AD&D insurance
  • 100% paid Parental and Pregnancy Leave
  • Monthly Wellness and Technology stipend up to $50 per month
  • Ability to participate in the 401(k) plan administered by Voya
  • Option to purchase awarded common stock shares as approved by the Company’s Board of Directors in accordance the plan

We believe that diversity, equity, inclusion, and belonging are fundamental to improving healthcare and society, and that’s why we’re building a company that leads the way. We hold ourselves accountable to using fair hiring processes that mitigate the negative impacts of unconscious bias. We also work to ensure that people from underrepresented groups play meaningful roles on both sides of the interview table. We are an equal-opportunity employer and give all qualified applicants consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Apply now >


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What position is Qventus hiring for?

Qventus is hiring a remote Client Success Partner from 🇺🇸 USA

What type of employment does Qventus offer?

This is a Full Time role.