At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that’s just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster.
Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars!
About the Role
Starburst Data is seeking a highly motivated and skilled Onboarding Engineer to join our dynamic team. As an Onboarding Engineer, you will play a crucial role in ensuring our customers have a seamless experience as they integrate and optimize the Starburst Enterprise Platform (SEP) within their data infrastructure. You will collaborate with cross-functional teams, including Sales, Support, and Engineering, to drive successful onboarding projects and provide top-notch technical expertise to our clients.
As an Onboarding Engineer at Starburst you will:
- Work closely with customers to understand their technical requirements and business objectives.
- Lead the onboarding process, ensuring a smooth integration of SEP into the client’s data ecosystem.
- Conduct training sessions and workshops to empower users and administrators with the necessary skills to maximize the benefits of SEP.
- Serve as a subject matter expert on SEP, offering insights into best practices, performance optimization, and troubleshooting.
- Collaborate with the Engineering team to address and resolve technical challenges faced by clients during onboarding.
- Create and maintain comprehensive onboarding documentation, including step-by-step guides, FAQs, and troubleshooting resources.
- Contribute to the company’s knowledge base by documenting best practices, use cases, and solutions for common issues.
- Collect and analyze feedback from customers to identify areas for improvement in the onboarding process.
- Work with cross-functional teams to implement enhancements and optimize the onboarding experience.
Some of the things we look for:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Proven experience in a customer-facing technical role, preferably in a software or data-related environment.
- Strong understanding of distributed systems, SQL, and data processing technologies.
- Proven experience in a customer-facing technical role, preferably in a software or data-related environment.
- Strong understanding of distributed systems, SQL, and data processing technologies.
- Strong understanding of the following technologies:Databases (Teradata, Postgres), setting up and tuning distributed processing engines, analyzing code and using ad-hoc tests to troubleshoot complex issues, Hadoop (specifically HDFS and Hive), Docker and Kubernetes, Cloud technologies (AWS, Azure, GCP, OpenShift), Security: Authentication (LDAP, Kerberos, OAuth); Authorization technologies (SSL/TLS)
- Good understanding of the following programming languages: Java, Bash, Python, SQL
- Excellent communication and presentation skills.
- Ability to work collaboratively in a fast-paced and dynamic environment.
- Willingness to travel occasionally for on-site engagements.
- The following technologies: Databases (Teradata, Postgres)Setting up and tuning distributed processing engines, analyzing code and using ad-hoc tests to troubleshoot complex issues, Hadoop (specifically HDFS and Hive)Docker and Kubernetes, Cloud technologies (AWS, Azure, GCP, OpenShift)Security: Authentication (LDAP, Kerberos, OAuth); Authorization technologies (SSL/TLS)
- Good understanding of the following programming languages:JavaBashPythonSQL
- Excellent communication and presentation skills.
- Ability to work collaboratively in a fast-paced and dynamic environment.
- Willingness to travel occasionally for on-site engagements.
The base salary range for this US full-time position is $90,000 – $120,000 (+ commission or + bonus), subject to standard withholding and applicable taxes. All candidates receive equity (ISO) and access to a comprehensive benefits offering. The base salary range reflects the minimum and maximum target for candidates across all US locations. Work location, skills, experience, and any relevant education or training determine the compensation awarded to the candidate. The Recruiting Team or Hiring Manager can share more about the specific salary range with you during the recruitment process.