Director, Community and Regional Clients

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Anywhere 🌎
Full Time
Opening date
Closing date
11 Feb 2022

The Director, Community and Regional Clients is responsible for developing and managing a team of Community and Regional Client Managers who are tasked with front line support and growth of Named Accounts. The Director, Community and Regional Accounts strategies, drives, and delivers on efforts to build the Company’s footprint within these Named Accounts toward the goal of securing a specified level of recurring revenue.

Additionally, the Director, Community and Regional Clients is responsible for coordinating a blueprint of cross-organizational efforts to build the next generation of TeleTracking Commercial Team members. This responsibility will be facilitated by focusing on an evidence-based strategy for education, training, and growth. In so doing, the Director, Community and Regional Accounts will enable Client Managers to provide high level customer service to their clients, build new sales opportunities in partnership with the direct sales channels, drive renewals, and develop the skills necessary to ultimately move into larger account management or front-line sales opportunities.


  • Develop and execute a scalable and repeatable strategy, in coordination with learning and education, to build account management, sales, industry, and product knowledge among the team of Community & Regional Client Managers.
  • In partnership with Marketing and Commercial leadership, drive lead generation strategies for growth of both core and vertical product lines.
  • Develop and execute an account management and contract renewal strategy.
  • Participate as a member of the greater commercial leadership team and support the continued development of commercial strategies, reporting, and sales growth.


  • Bachelors degree in Business of related field, Required
  • Masters degree in Business, Preferred


  • 5+ years’ experience in a healthcare technology company
  • 5+ years working directly with Commercial, Finance, and Legal teams
  • Demonstrated background in developing account management and lead generation strategies Experience with Salesforce or other CRM
  • Experience in building and developing a less tenured team
  • A proven track record understanding a complex sales process
  • Excellent interpersonal skills and communication skills
  • Comfortable working with constant deadlines with the ability to manage multiple tasks at one time
  • Ability to identify complex problems, uncover their underlying drivers and identify clear, complete, and actionable solutions
  • Comfort with ambiguity, ability to act without having the whole picture using sound judgment and strong decision-making skills
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