Business Systems Analyst
- Remote from
- 🌐 Anywhere
- Job function
- Job type
- Full Time,
- Job posted
- Apply before
- 7 May 2024
- Industry
About Shippo
We help eCommerce merchants grow by empowering them with the #1 shipping solution tool needed to save time and money.
Shipping & handling responsibilities
- Able to communicate effectively to cross-functional personnel with varying degrees of technical proficiency.
- Willingness to own and ability to learn system configuration and user setup as needed. Configure fields, flows, roles/permissions, validation rules, reports, and dashboards.
- Ability to configure and implement system changes according to best practices.
- Facilitate and lead cross-functional requirement sessions to elicit, document, and analyze business requirements and functional specs.
- Able to identify unspoken/conflicting requirements and drive meaningful change even going against the grain (as needed).
- Collaborate with business partners, developers, and users to drive delivery for small projects, including: status updates, issue resolution, scope changes, UAT, deployment, etc.
- Ability to collaborate effectively with users for intake, triage, and resolution of support requests.
- Provide day-to-day administration and maintenance of critical business systems.
- Strong sense of urgency in day to day tasks, ability to maintain SLAs.
- Ability to handle ambiguity and work effectively in a fast paced environment.
- Proactively identify recurring issues or “value-add” areas and propose process, data, and/or systematic solutions.
- Creates/maintains presentations, training materials, user guides (walkthroughs) and documents current and new system process flows.
- Educate business partners on how to successfully engage and work with Business Systems. Provides/ facilitates system training.
Do you tick the boxes?
- 3-5 year(s) prior work experience in a Salesforce Analyst (Business systems, Data, BI, etc) or Salesforce Technical role. (required).
- Prior hands-on experience working in/configuring complex system(s). (Salesforce Sales Cloud, Salesforce Service Cloud, Salesloft, Outreach, Clearbit, Marketo etc.) (required).
- Salesforce Certified Administrator (required).
- Salesforce Certified Advanced Administrator (required).
- Salesforce Trailhead Ranger or higher. (required).
- High level understanding of Apex. (preferred).
- Proficiency in Excel/Google sheets – lookups (v,h,x,index match), pivots, string manipulation, logic statements, conditional formatting, charts, etc.
- Beginner knowledge of SOQL, (simple statements, understanding of joins).
- Agile experience.
What’s in the Shippo package?
- Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents).
- 3 Volunteer Days Off (VTOs).
- WFH stipend to set up your home office.
- Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth.
- Fun team meetups through our Shippos everywhere program that includes regular team and company off-sites throughout the year as well as gatherings with your local Shippos.
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FAQ
What position is Shippo hiring for?
Shippo is hiring a remote Business Systems Analyst from 🌐 Anywhere
What type of employment does Shippo offer?
This is a Full Time role.
