Customer Obsession Associate

Work from
Anywhere 🌎
Full Time
Opening date
Closing date
12 Feb 2022
Thrasio is the consumer goods company reimagining omnichannel commerce and consumer products, and boasts an innovation engine that brings high-quality products to market across digital marketplaces, channels, and retailers globally.

The Customer Obsession Associate (COA) will be working with several cross functional partners to ensure the end-to-end customer experience is optimized. In this role, you will be responsible for conducting thorough analyses across Thrasio’s catalog and departments to proactively identify customer best practices, opportunities, issues, and pain points. Upon identification, you will be responsible for developing and implementing strategic plans to further improve the customer experience. You will also be responsible for ensuring compliance of best-in-class practices within multiple areas of the department through the execution of audits. The ideal candidate will thrive in a fast-paced environment and embody the drive to continually enhance the customer journey.

What You Bring to the Party:

  • Passion to enhance the complete customer experience
  • Strong problem-solving and critical thinking skills
  • Confidence to make business decisions based on the available data
  • Big picture thinking mindset and tactical excellence execution
  • Ability to successfully work both independently and collaboratively with people of varying levels
  • Proven effective written and verbal communication skills
  • Ability to multitask and effectively manage time within a fast paced environment

Thrasio does not accept agency resumes. Please do not forward resumes to our jobs alias, Thrasio employees or any other organization location. Thrasio is not responsible for any fees related to unsolicited resumes.

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