Evolent Health is looking for a Reporting Analyst, Contact Center Performance and Workforce Management to be a key member of our Customer Service Organization team. This individual will report to the Associate Director of Contact Center Performance and Workforce Management and play a critical role in executing Evolent Health’s mission, focused on producing, coordinating, and monitoring the reporting requirements of business operational functions within the Customer Service Organization. This position will work with both internal and external business partners to develop and implement an operational reporting inventory and calendar to improve the reporting process and timeliness
Currently, Evolent employees work remotely temporarily due to COVID-19. As such, we require that all employees have the following technical capability at their home: High speed internet over 10 MBPS and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.
Evolent Health is committed to the safety and wellbeing of all its employees, partners and patients and complies with all applicable local, state, and federal law regarding COVID health and vaccination requirements. Evolent expects all employees to also comply. We currently require all employees who may voluntarily return to our Evolent offices to be vaccinated and invite all employees regardless of vaccination status to remain working from home. Certain jobs require face-to-face interaction with our providers and patients in client facilities or homes. Employees working in such roles will be required to meet our vaccine requirements without exception or exemption.
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