Technical Support Representative

Remote from
🇺🇸 USA
Annual salary, USD
55,000 - 58,000
Job function
Customer Success
Job type
Part Time,
Job posted
Apply before
19 Jun 2024
Computer Software

About WorkWave

The Leader in Cloud-Based Field Service and Fleet Management Solutions for Companies With a Mobile Workforce.

Actively Hiring
WorkWave is looking for a Technical Support Representative to join our Customer Care team.  We are building a team of motivated, organized, energetic, and empathetic professionals with strong customer advocacy skills to help our field service clients navigate software applications. If you love to troubleshoot issues, have a natural curiosity to learn new things, and are driven to help customers, then this position is for you!


  • Answer questions and deliver support to customers with varying degrees of product knowledge and technical proficiency
  • Gather customer information to determine issues by evaluating and analyzing reported symptoms
  • Identify and escalate priority issues; directing cases to appropriate teams and resources as needed
  • Replicate customer-reported issues, capturing necessary information per standard processes
  • Accurately process and record call transactions
  • Offer product or workflow alternative solutions where appropriate
  • Organize ideas and communicate messages appropriate to listeners and situations
  • Proactively follow up and make scheduled call-backs to customers when necessary
  • Stay current with system information, changes and updates


  • Bachelor’s degree or related experience
  • 1-2 years of experience in accounting, customer service, or banking
  • Accounting experience or knowledge of a service industry software application
  • Experience with relational database tools – SQL knowledge
  • Ability to educate and explain technical or process-heavy information to non-technical end-users
  • Results-oriented professional consistently delivering in an evolving environment
  • Polished written and verbal communication skills
  • Creative thinking skills
  • Ability to work well with others to get the right answers quickly in a team-oriented environment


  • Experience working with modular, integrated software applications
  • Experience with Microsoft Windows desktop and server operating systems and platforms
  • Familiarity with report design tools – Crystal Reports knowledge preferred
  • Knowledge of networking and network equipment
$55,000 – $58,000 a year


  • We know that there are benefits of being in the office and working from home.  WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired.
  • We have employees in over 30 states, 7 countries and many regional offices – each with their own set of perks and opportunities to give back to the local community.
  • Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.


  • Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey
  • With everything you could find in a great downtown — from restaurants and retail to art and culture the Bell Works “Metroburb” is a microcosm of innovation, possibility, and inspiration and WorkWave is proud to be a part of it
  • Pharmacy, urgent care, bank, restaurants, florist, gym, dentist, outdoor patio bar and weekly farmers market all conveniently located on the first floor – making running errands on a break a breeze.
  • We work hard but play hard too…need a break? When in the office kick back in our common area, play a game of arcade basketball, video games in our game rooms or face off in a ping pong match
WORKING REMOTE? Great! Our teams are well versed at working collaboratively in a fully virtual environment.  We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming.


Employees can expect a robust benefits package, including health and dental and 401k with company match


  • Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays
  • Tuition reimbursement
  • Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
  • 24/7 access to virtual medical care with Teladoc
  • Quarterly awards based on peer nominations
  • Regional discounts and perks
  • Opportunities to participate in charitable events and give back to the community


  • We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth
  • Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!
  • Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year


  • 10 Time winner of Best Place to Work in New Jersey by NJBiz!
  • WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine
  • Recently named one of The Software Report’s 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)

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What position is WorkWave hiring for?

WorkWave is hiring a remote Technical Support Representative from 🇺🇸 USA

What type of employment does WorkWave offer?

This is a Part Time role.