Customer Support Associate

Work from
Anywhere 🌎
Type
Full Time
Opening date
Closing date
15 Feb 2022
Views
204
Sure is looking for compassionate, customer obsessed,  and highly motivated Customer Support Associates to join our team. In this role, you’ll provide best-in-class customer service, while putting the needs of our customers first. Patience, superb verbal and written communication skills, and a great attitude are a must. This position will work closely with our sales and partnerships team to create and deliver an amazing experience for our customers.

What You’ll Do:

  • Provide an unparalleled customer support experience via phone, chat, and email.
  • You’ll spend your day dedicated to exceeding the expectations and requirements of our customers.
  • Process customer service requests quickly and thoroughly.
  • Collaborate with our customers on topics such as billing, contact information, payment requests and policy level adjustments.
  • Responsibilities include, assisting in process improvement and supporting all aspects of our insurance sales funnel.
  • On an as needed basis, you may also participate in various projects as we develop the best ways to scale for growth.

What You’ll Bring:

  • 1+ year(s) experience in a customer service or support facing role or contact center environment.
  • Experience using productivity software (G-Suite, Zoom, Zendesk).
  • A natural inclination to work within a culture that is fast-paced and dynamic.
  • You pride yourself in your ability to provide white-glove service to your customers.
  • Excellent problem solving skills and proactiveness in finding solutions.
  • All-around team player, self-starter, and problem solver.
  • Willingness to learn and grow.

Bonus Points

  • Prior experience in insurance (or a Property and Casualty License) is nice to have, but not required—we will provide training
  • Conversational Spanish is nice to have, but not required.
Sure offers employees benefits including: unlimited PTO, a variety of medical, dental and vision insurance plans covered at 80%, 401k plan, equity, employee assistance program, generous parental leave, home office stipend, an annual company retreat, and so much more!
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