Healthcare Customer Service Expert

Work from
Anywhere 🌎
Full Time
Opening date
Closing date
15 Feb 2022

As a Billing Account Specialist you will provide excellent customer service to Identify patient’s needs to help educate them on CareCentrix role in their care. You will determine the acceptance of patient’s financial responsibility through claim research, plans and eligibility to resolve the patient’s account. Identify and escalate patient issues and concerns.


In this Job you will:

  • Researches, resolves, and documents patient inbound and outbound calls involving a wide range of issues utilizing multiple information systems. This includes communications with internal business centers and external customers. Assures customer agreement by summarizing and closing each call appropriately.
  • Investigates payment status and determines ultimate patient financial responsibility.
  • Collect outstanding balance, offer patient assistance with financial responsibility through various financial options.
  • Maintains patient confidentiality and data integrity in accordance with Health Information Portability Accountability Act (HIPAA), and company policies and procedures.
  • Exercises good judgment, interpret data, and remains knowledgeable in details of all related CareCentrix contracts, policies and procedures. Participates in process improvement initiatives; maintains teamwork, customer service production and quality standards to assure timely, efficient and accurate call resolution.
  • Minimize patient dissatisfaction with active listening, maintaining a professional tone, and acknowledging their concerns.


You should get in touch if you have: –

  • High School Diploma or GED.
  • Minimum 1 year work experience.
  • Good computer skills
  • Great communication and problem solving skills
  • Embracing the values of accountability, consistency and engagement through excellent attendance
  • Excellent customer service through the ability to care for others
  • Flexibility, adaptability and motivation learn

What we offer:

  • Starting Pay for external hires is $16.35/hr + Monthly Incentive Bonus Opportunity. The pay range included in this posting reflects future growth / earning potential.
  • Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.
  • Profit Sharing, generous PTO, 401K Savings Plan, Paid Parental Leave, free on-demand Virtual Fitness Training and more.
  • Advancement opportunities, professional skills training, and tuition Reimbursement
  • Great culture with a sense of community.
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