Customer Support (Japanese) Music Streaming Service
Orientation Hours, Production Hours and Project Commitments (All times in Pacific Time)
- 40 hours per week are required for the 4-week orientation and nesting period.
- Orientation: 3 days, 5 AM – 2 PM
- Nesting: 15 days, 5 AM – 2 PM
- Production: Daily, 7 AM – 10 PM.
- If you need help making the time zone conversion, this is a great tool: www.worldtimebuddy.com. Just use ‘Sacramento, California’ as your first location and select your location to convert the Orientation, Nesting, and Production hours to your local time.
- Project Commitments:
- — 25 hours per week
- — 8 hours are required on Saturday and/or Sunday).
- — 90 days (as needed by ModSquad)
Who Are You?
- You have strong desire to create a unique experience for each individual customer.
- You truly enjoy providing exceptional Customer Support and can quickly identify all/any issues the customer may have.
- You’ve provided Customer Support via inbound web messages in the past.
- You’ve provided web messaging support to 3-5 customers at the same time.
- You are professional/business level proficient in Japanese and English.
Workspace Requirements
- Dedicated laptop or desktop computer with Windows 10 or above
- Willingness to install MSQ security software and 2FA app on your mobile device.
- Access to a webcam or smartphone capable of taking pictures
- Stable broadband internet connection of 25 MBS or greater
- 8 GB RAM or better
- Dual monitors highly recommended
Who is ModSquad?
How to apply
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