Client Success Analyst

Remote from
🇨🇦 Canada
Job function
Customer Success
Job type
Full Time,
Job posted
Apply before
1 May 2024
Industry
Hospital & Health Care

About Qventus

The Leader in Care Operations Automation

Actively Hiring

Qventus is a real-time decision making platform for hospital operations. Our mission is to simplify how healthcare operates, so that hospitals and caregivers can focus on delivering the best possible care to patients. We use artificial intelligence and machine learning to create products that help nurses, doctors, and hospital staff anticipate issues and make operational decisions proactively.

About the Role

Are you the next Qventoid? We’re looking for a dynamic, innovative Client Success Analyst to be instrumental in assisting with enterprise-wide, multi-module client success for our Qventus Periop solution. Within Qventus, our team is dedicated to enhancing operational efficiency and client satisfaction, directly aligning with our core mission.

As a Client Success Analyst, you will work closely with Client Success Partners to support projects throughout the client success lifecycle. This role involves complex project and task management, data analytics, consultative insights, and client interaction. You’ll provide operational and strategic support from go-live through renewals, assisting in risk mitigation and resolution to exceed stakeholder expectations. This position is a gateway to growth, offering a chance to showcase your analytical skills and dedication to client success, focusing on strategic and operational tasks for effective product delivery and support.

About the Key Responsibilities

  • Support a Client Success Manager with meeting or exceeding contractual goals related to the Qventus Periop Solution and increase the number of referenceable executives
  • Support the CS team to improve  KPI Metrics to provide actionable information that empowers clients to leverage outcomes data to drive system decision-making
  • Support client adoption and buy in by encouraging client participation and preparing clients for speaking engagements such as webinars or conferences by creating presentation material inclusive of quantitative metrics
  • Support creation of compelling data stories that directly address client strategic goals
  • Support client referencability by developing and maintaining exceptional relationships with members across all levels of a client organization
  • Contribute to team efficiency with an eye for continuous improvement across work methodologies, deliverables, measurable KPIs and other outputs
  • Drive progress on open initiatives through attention to detail and basic project management
  • Coordinate cross-functional internal work and represent assigned accounts during work prioritization efforts
  • Help minimize project disruptions, prevent potential issues, and ensure project success by proactively managing risks. Conduct risk assessments, develop risk mitigation strategies, and monitor risks throughout the project lifecycle
  • Continuously assess Client Health via client interaction and feedback looks while working with CSM to mitigate risks and/or celebrate success that will foster an environment favorable to expansion, upsell and renewal conversations with clients
  • Support engagement leadership to deliver client engagements on time with high reliability while coordinating with 4 – 5 cross functional colleagues
  • Manage project resources, timelines, and budgets effectively helping deliver projects on time and within budget
  • Support engagement leadership in identifying necessary resources and allocating them effectively to meet the highest quality standards for our clients
  • Create high-quality executive level deliverables at an accelerated pace

About What We’re Looking For

  • Up to 5 years of project/program management experience with a comprehensive understanding of the business requirements and consultative skills needed for enterprise-wide client success
  • Track record (work, internship or extra-curricular is acceptable) of high-performing deliverables that gain client/customer/end-user confidence and result in referenceability
  • Proficiency with pulling data reports, aggregating data and translating it for consumption by clients or end users
  • Ability to paraphrase a body of work into a meaningful and compelling story that highlights challenges, risks, success, failures and is marked by KPIs, benchmarking, or other metrics that signal objective success measures
  • Ability to prepare for and facilitate effective and efficient meetings
  • Ability to follow the data to identify issues, form conclusions, solve problems, and create possible solutions/recommendations
  • Ability to prioritize work with conflicting deadlines and prioritizations. Is able to self-regulate time management. Contributes to streamline work to increase efficiency
  • Ability to understand basic financial principles and understand tradeoffs at the intersection of project requirements, limited resources, and client satisfaction
  • Ability to synthesize insights succinctly and create a compelling narrative arc that makes the complex seem simple
  • Ability to travel up to 25-50% nationwide

It’s a Plus if You Have

  • 1+ years of professional experience working at a top healthcare consulting firm, digital health company, or health system (or similar relevant internship experience)
  • Experience writing SQL queries
  • Experience with software such as Snowflake or Looker
  • Experience with Epic/Cerner/Meditech EHR instances.
  • Experience working with clinical and/or process consultants.

To be a good fit for the company, candidates should have these intangibles

  • You find pleasure in defining a method to the madness. People call on you to organize messy situations at work.
  • An assertive, confident attitude and approach towards challenging situations. You run towards the challenge head-on instead of waiting for it to come to you.
  • You’re comfortable with ambiguity and can make ‘gut’ decisions without all the information, course correcting and maintaining momentum with team members to keep going.
  • You want to contribute at any level to drive a task to completion. There’s nothing ‘beneath’ you, as long as you’re helping out.

Qventus is on a mission to take modern technologies and principles that have been proven in other industries — artificial intelligence, machine learning, behavioral science, and data science — and apply them to simplify healthcare operations. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations.

Apply now >

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FAQ

What position is Qventus hiring for?

Qventus is hiring a remote Client Success Analyst from 🇨🇦 Canada

What type of employment does Qventus offer?

This is a Full Time role.

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