Coinbase’s Customer Experience (CX) organization plays a critical role in achieving that vision. Our team is dedicated to eliminating customer pain points, empowering our global user base via self-service and automation, and optimizing customer support interactions to build an effortless experience. Our subteam, CX Knowledge Management, supports global, customer-facing content creation and maintenance, internal documentation, localization efforts, and training.
As Lead Editor, Community Engagement & Content Moderation, you will partner with CX Operations and Compliance subject matter experts to develop, edit, publish and maintain the internal documentation, process maps, policies and knowledge assets that enable front-line support teams to deliver fast, accurate, high quality support for our customers and ensure that our platform is a safe, open, and engaging place for the crypto community to come together.
What you’ll be doing (ie. job duties):
What we look for in you (ie. job requirements):
Nice to haves:
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