Technical Writer / Sr Technical Writer

Diversity, Inclusion, and Belonging (DIB) are fundamental to the success of GitLab. We want to infuse DIB in every way possible and in all that we do. We strive to create a transparent environment where all team members around the world feel that their voices are heard and welcomed. We also aim to be a place where people can show up as their full selves each day and contribute their best. With more than 100,000 organizations using GitLab, our goal is to have a team that is representative of our users.

What you’ll do in this role

• Continuously improve the GitLab open source documentation in collaboration with engineers, product managers, and others.
• Review and edit documentation for all new and enhanced features.
• Help developers and other members of the community who have documentation-related questions.
• Identify and address content gaps or the need for additional media such as diagrams or videos.
• Participate in reviews and revamps of section or page content and structure.
• Help review and triage incoming suggestions, corrections, and other content from the GitLab community.
• Help create and review UI text, such as field labels and error messages, in our product.
• Continuously improve the GitLab documentation site user experience in collaboration with UX, engineers, and other technical writers. These efforts might include the documentation site’s design, search, build process, feedback methods, SEO, visitor analytics, versioning, and other technical components.
• Contribute to the improvement of team process and style.

Senior Technical Writers will:

• Plan and complete large content initiatives, such as section reviews and revamps.
• Plan and lead documentation site feature enhancement initiatives.
• Work with UX Researchers and Product Designers to identify contextual content and documentation opportunities in the product.
• Mentor newly hired technical writers.
•  Plan new cross-functional efforts.

You should apply if you have:

• Experience working with a docs-as-code workflow (we use Git with GitLab).
• Experience researching, planning, writing, and editing software documentation.
• Excellent skills in grammar, minimalist documentation design, and effective information architecture.
• Experience using the Linux shell and command-line Git.
• General familiarity with one or more coding languages.
• Excitement about our values of collaboration, results, efficiency, diversity, iteration, and transparency.
• Ability to thrive in an environment where self-learning and self-service is encouraged and instilled as a part of our culture.
• Experience with some of the following:
  • DevOps tools and open-source software.
  • A rapidly scaling start-up environment.
  • Remote work, especially in collaboration with others across countries and time zones.

If applying to a Senior role, you should have:

• Extensive experience working with a docs-as-code workflow.
• Extensive experience as a technical writer.
• Experience producing documentation for a variety of products and services.
• Some experience planning and leading major initiatives, such as the launch of new documentation resources, large-scale documentation reviews and revamps, and cross-functional initiatives.
• Experience establishing style guidelines and familiarity with documentation linting.
• Curiosity about how software works and experience testing beta features.
• Demonstrated use of data in evidenced-based decision making.

Also, we know it’s tough, but please try to avoid the ​​confidence gap​.​​ You don’t have to match all the listed requirements exactly to be considered for this role.