Lead Design Strategist

Work from
Full Time
Opening date
Closing date
20 Feb 2022

The Lead Design Strategist is a senior individual contributor and subject matter expert on human-centered design. They work within a cross-functional agile team to create and drive the design and delivery of experiential and digital products that support Humana’s new customer-centric operating model as brought to life by our Journey Program.


Key Responsibilities

  • Drive learning, research and execution to uncover insights and opportunity areas impactful to both our internal customers and Humana at large.
  • Drive design and development of Humana’s Journey Atlas product in partnership with Product Strategy.
  • Facilitate cross-functional teams to build empathy, synthesize findings into insights and generate business recommendations that drive impact.
  • Generate and thoughtfully articulate future concepts and experience roadmaps that envision how people will interact with the products and services we design.
  • Define test and learn experiments to address critical uncertainties and key experience and performance indicators.
  • Collaborate and co-create with product teams and business partners.
  • Create communication artifacts that define experience design as a practice within the Enterprise Agility & Change organization.

Required Qualifications

  • 5-8 years of relevant industry experience. 
  • Bachelor’s design degree or equivalent experience in a related field. 
  • Demonstrated experience working with multiple cross-discipline teams (both technology and design) 

Preferred Qualifications to Set Yourself Apart

  • Extensive knowledge of and experience with driving and applying user-centered design processes for experiential products.
  • Accustomed to working collaboratively with end users and cross-functional team members.
  • Understanding of areas of specialization within the greater design landscape, including but not limited to design research, visual design, and content design; willingness to broaden own skillset into adjacent specializations while refining mastery of primary skillset.
  • Ability to create decks, experience maps, user journeys and service blueprints, interaction models, flows, and wireframes.
  • Knowledge of rapid prototyping methods, ranging from paper sketching to digital prototypes.
  • Ability to learn new software quickly; experience with Microsoft Office, Miro, Adobe Creative Suite, InVision or similar, and Azure is a plus.
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