Client Support Specialist

Work from
Anywhere 🌎
Type
Full Time
Opening date
Closing date
20 Feb 2022
Views
203

We believe that success comes from taking care of ourselves, our families, our customers, and one another.

As a member of the team, we’ll give you responsibility and ownership of your work; we are big believers in the power of good judgment! We work collaboratively to make things better, so we would ask you to give and receive feedback openly about how to build a better product, team, and company.

Job Mission

Serve clients by providing product, training, and service information, as well as resolving any technical product issues.

Day-to-Day Activities

  • Provide exceptional service to customers via chat and phone interactions.
  • Solve problems and relieve pain points to make our clients happy.
  • Uncover opportunities and train clients on how to better use the software to achieve their goals.
  • Act as a resource internally to assist other teams with larger client projects.
  • Provide feedback and assist in the development of policies and procedures.
  • Continually enhance our support documentation and guided learning center.

Characteristics for Success

  • Empathy
  • Attention to detail and follow through
  • Outstanding verbal & written communication
  • Patience
  • Positive Attitude
  • Focus on personal growth and continuous improvement
  • A passion for teaching & learning
  • Comfortable with technology and a desire to learn new technologies and develop technical skills

Benefits and Perks:

  • Competitive Compensation Package: Salary, Vacation, Paid Parental Leave, Employee Benefits (Medical, Vision, Dental, 401K).
  • Opportunity to interact across all levels of the company regularly.
  • Opportunity to develop new skills and grow into new roles.

About the office and remote work

We support in-office and remote employees based on position and experience. We strive to provide an environment where all employees feel comfortable, safe, and healthy while being successful and productive.

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