Sr. Technical Consultant – Atlassian

Remote from: 🇪🇺 Europe, 🇮🇹 Italy
Seniority level: Senior
Job function: Technical Support
Job type: Full Time,
Job posted: 30 Apr 2024
Apply before: 30 May 2024
Industry: Computer Software

Experts in digital transformation and creators of innovative solutions, integrations, and apps for the enterprise.

Computer Software
2005

The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.

We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, Monday.com and Aha!

We make change happen. From anywhere.

Our flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.

About Us:

Adaptavist’s mission is to help organizations embrace the right tools, processes, and culture to make transformation their competitive advantage. And it all starts with you.

Working at Adaptavist is unlike any other job you’ve ever had. We trust you from day one. We encourage curiosity. We champion diversity. We’re never afraid to try something new.

Excited yet?

Our flexible, remote-first way of working means that you can now fit work around your life instead of trying to fit your life around work. You can even take as much vacation as you want. Yes, really!

As part of The Adaptavist Group, we make up a family of brands that combine people, processes, and technology to make businesses better. Offering trusted consultancy, app development, training, hosting, and licensing, we believe our unique and open culture underpins our status as the go-to partner of choice within the Atlassian Ecosystem.

About the role:

A Senior Technical Consultant will work as part of a new growing team in Italy, assisting customers in making the best use of the Atlassian product suite, such as Jira Service Management, Jira Software, Confluence, Bitbucket, and other related productivity technologies, to deliver value to their business or organization. Fluency in Italian is a prerequisite.

This role will be helping customers to integrate systems, automate processes, and achieve efficiencies. This typically ranges from providing expert guidance and solution design, mainly around ITSM and PPM solutions to “hands-on” work with product setup and migrations.

As an Atlassian Technical Consultant, the role will also take part in pre-sales – offering solutions, providing estimates, and producing proposals. The position will naturally involve maintaining and improving knowledge of the Atlassian product suite and related technologies.

What you’ll be doing:

Atlassian Solution Consultancy:

Use knowledge around ITSM, PPM, and Atlassian products to gather and evaluate requirements, research, and present solutions to clients, and make suitable recommendations
Communicate regularly with a range of stakeholders
Participation in pre-sales, helping define scope and estimates for projects, as well as helping in solution design
Participation in internal knowledge-sharing and improvements
Travel to client sites for meetings where necessary

Atlassian Solution Implementation and Delivery

Installations, upgrades, and migrations for Atlassian applications and associated technologies
Custom Atlassian solution design and implementation, e.g., workflow, scripts, configuration
Scripting solutions with languages like Groovy and Python
Database administration and querying
Web integration of Atlassian and other applications using Rest APIs

What we’re looking for:

Experience in technical consulting, software development, or the Atlassian toolset
Strong written and spoken Italian and English language skills
Experience presenting solutions to customers based on provided requirements
Experience writing and contributing to technical reports
Experience implementing ITSM, ITIL, Agile, and PMP methodologies
+Excellent organizational, prioritization, communication, and interpersonal skills
+An ability to think innovatively and creatively
+Team player and strong collaboration skills
+Self-starting, strongly ambitious, and tenacious

A few nice to haves:

Experience with web integration using Rest APIs
South Europe – Italian market knowledge
Scripting experience with a language like Groovy or Python
Pre-sales experience

At Adaptavist, we are committed to promoting a diverse and inclusive community, and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status. From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from all different backgrounds. If you have any questions, please do ask us.

Apply now >