Senior User Experience Designer

Pacific Life is investing in bright, agile, and diverse talent to contribute to our mission of innovating our business and creating a superior customer experience. We’re actively seeking a talented Senior UX Designer to join our innovation team, Hatch Labs, in Newport Beach, CA. This role can be on-site or 100% remote.Hatch Labs, our innovation arm of Pacific Life, supports innovation across the organization by leading projects, guiding work, and empowering employees. Using our innovation mindsets and methodologies, we are uniquely qualified to help Pacific Life anticipate, adapt to, and respond to change. We play an integral role in driving successful outcomes.As a Senior UX Designer, you’ll play a key role in Pacific Life’s growth and long-term success by providing strategic and visual design direction for projects and initiatives. Additionally, you will be a mentor to junior designers on the team and help drive consistency and elevate our overall user experience. Your colleagues will include other UX designers, and you will interact with engineering, business analysts, and other stakeholders to deliver value across the organization.The ideal candidate should be knowledgeable with human-centered design with experience leading and conducting user interviews. You should also have an eye for clean and artful design, possess superior UX skills, and be able to create amazing experiences. You have at least 5+ years of UX design work and you can translate high-level requirements into interaction flows and artifacts, and transform them into beautiful, intuitive, and functional user interfaces. You should be passionate about design, possess an overwhelming optimism to solve problems, and a willingness to test, learn, and iterate. As experienced as you are in design, you must also possess the ability to artfully push our culture.

How you will make an impact:

• Help tell the story of, and advocate for, the quality of exceptional user experiences across business units
• Exercise your expertise in UX design to deliver consistent and cohesive design standards across multiple projects
• Consider existing insights, technical and business constraints, business needs, and specific platform demands to produce data-informed design solutions
• Mentor and help direct junior designers, coaching through reviews and feedback, and supporting their UX growth
• Raise the capacity, skills, and quality of user-centered design at Pacific Life
• Collaborate with cross-functional teams to design and implement innovative solutions for the product direction, visuals, and experience
• Execute all visual and interaction design stages from concept to engineering build
• Conceptualize original ideas and bring simplicity and user friendliness to complex design roadblocks
• Create prototypes, wireframes, storyboards, user flows, process flows, and site maps to effectively communicate interaction and design ideas
• Present and defend designs and key milestone deliverables to peers and stakeholders
• Contribute and support the Pacific Life Design System
• Be a change agent within our organization

The experience you will bring:

• Leading and motivating teams
• Demonstrable UX design skills
• Solid experience in creating functional prototypes, wireframes, storyboards, user flows, process flows, and site maps
• Proficiency in Figma including building components using auto-layout and variants
• Excellent visual design skills with sensitivity to user-system interaction
• Up to date with the latest UX trends, techniques, and technologies
• Excellent organizational and analytical skills with strong technical understanding
• Experience with Agile methodology and data-informed product development
• Exceptional communication and presentation skills

What will make you stand out:

• You are a player/coach and servant leader with practical UX design chops
• You are hungry to learn and evolve things, from leadership to design craft
• You are familiar and comfortable with design systems
• You are a storyteller, able to clearly present ideas and inspire action
• You possess deep empathy and understand the user’s perspective
• Ability to speak fluently to business people, partners, and developers
• Capable of influencing decision-making at all levels within the organization
• Diplomatic skills who can influence cross-functional teams without wielding formal authority
• You have a strong curiosity to experiment and learn new things