Technical Writer II

Full Time
Opening date
Closing date
26 Feb 2022

This role develops product documentation including, but not limited to, online help, user guides, and manuals. This role is also responsible for conducting peer edits. This role is also is expected to apply his/her prior experience and expertise to independently plan and complete his/her own work, as well as resolve documentation problems that fall outside the established documentation standards and processes.

Job Description:

  • Work with internal teams and SMEs to obtain an in-depth understanding of the product and the documentation requirements.
  • Produce and maintain high-quality documentation that meets corporate standards and is appropriate for its intended audience.
  • Write easy-to-understand user interface text, online help, and user guides.
  • Create tutorials to help end-users use a variety of applications
  • Analyse existing and potential content, focusing on reuse, and single-sourcing opportunities.
  • Support our internal and external customers with documentation requests and questions.
  • Conducts peer edits for grammar, style, voice, and form.
  • Self-motivated with strong communication skills.
  • Works independently and collaboratively with many different teams.
  • Delivers high-quality documentation with sharp attention to detail.
  • Quickly grasp complex technical concepts and translate them into digestible end-user content.
  • Performs all other duties as assigned

Skills & Requirements


  • 2-5 years of working experience in technical writing of software documentation
  • Bachelorโ€™s Degree in English, Communications, Professional Writing, or similar area of study
  • Experience using documentation development tools with MadCap Flare or AuthorIT
  • Must have a basic understanding of software development and Agile methodology
  • Must have strong editorial skills and experience
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