Product Manager, Mobile

Type
Full Time
Opening date
Closing date
27 Feb 2022
Views
124

The Assistant Product Manager for Mobile Experience team is responsible for collaborating on the strategic vision and global product roadmap relative to GM’s suite of customer-facing mobile applications. This position holds responsibility for mobile feature planning and requirements across North America and Global Regions, working in concert with CX’s product management and engineering teams to bring a world-class customer experience to market for our customers. The Assistant Product Manager works with cross-functional teams toward common goals (user experience, marketing, legal, privacy, 3rd parties, engineering, etc.) to deliver app features and functionality that makes customer’s lives easier, more convenient, and more comfortable.

The Assistant Product Manager must have excellent communication skills (both verbal and written) and thrive in a fast-paced environment where quick, calculated decision-making and cross-organizational alignment is required. The ideal candidate will possess a strong desire to understand mobile technologies, and a motivation to expand and unify our experiences in all GM’s digital platforms.

The person in this role will report into the CX World Class Interfaces team under the Customer Experience organization.

Responsibilities:

  • Document product strategy & new feature scope/requirements across multiple countries, languages, product platform and launches, in coordination with our OnStar Global Product Management team
  • Work with regional teams to collect feedback/product improvement suggestions, supervise market sentiment/industry trends, and review reporting to identify areas opportunity relative to overall roadmap for inclusion in portfolio discussions
  • Collaborate with User Experience to develop all flows and designs
  • Ensure mobile applications adhere to GM Policies and Procedures by working closely with cross-functional teams including global security, legal, privacy, etc.
  • Help prioritize product backlog for mobile by representing global needs/timing to ensure we’re delivering the most valuable features to market in required timeframes
  • Work with cross-functional team members to ensure feature readiness for PI planning events, and articulate the feature/capability business value & OKRs (objectives & key results) for the team
  • Maintain knowledge of mobile application landscape, trends, and features; act as a center of excellence for our mobile channel with other stakeholders
  • Participate in testing & validation of mobile applications; participate in demos/reviews related to mobile features as vital, and build plan to implement improvements
  • Help coordinate efforts to launch mobile app in-market, working with marketing and go-to-market teams, and prepping marketing content for app stores

Additional Job Description

Experience

  • Prior experience with mobile applications
  • Program/product management experience or business planning experience
  • Familiarity/experience with SAFe agile development processes
  • Proven background in translating business needs to develop strong technology solutions
  • Customer focus
  • Flexibility to adapt to rapidly changing environment and specifications; strong decision-making skills
  • Comfortable dealing with ambiguity
  • Global awareness/sensitivity; previous global work preferred

Qualifications

  • 7+ years of experience in digital project/product management or proven experience
  • Experience detailing product requirements or leading products in the digital domain
  • Positive relationship building skills
  • Excellent listening, written, and oral communication skills
  • Strong proficiency in digital media/platforms
  • Self-starting personality with the ability to think strategically, problem solve and develop creative solutions
  • Experience collaborating across multiple teams and functional areas
  • Action-oriented
  • Occasional travel, including some weekends
  • Ability to occasionally work irregular hours

Education:

  • Bachelor’s degree in BA, Marketing, Computer Engineer, or Equivalent Experience
  • Prefer MBA

This is a remote position; the selected candidate can reside and perform the work from anywhere within the United States.

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