At
Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their educations and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that’s where you come in:
The Role
Reporting to the APAC Director, the role of the Channel Account Manager (Japan) will focus on proactively managing the alignment with Parchment channel partners to achieve quota attainment and ensure the delivery of exceptional customer experience. Additionally, the Channel Account Manager (Japan) will be expected to conduct direct selling in Japan and navigate opportunities as best conducted either through channel partners or
Instructure directly. The Channel Account Manager (Japan) will be a main point of contact and trusted advisor within Japan to demonstrate a customer path to value that helps achieve high levels of customer retention, loyalty and ongoing ROI, both with direct institution customers and via our channel partners.
The Channel Account Manager (Japan) is expected to use consultative and strategic selling skills along with a strong understanding of the Educational Technology industry. Help channel partners meet channel program expectations and protect the
Instructure brand. Help manage and facilitate expectations from Japanese channel partners and direct institution engagement, by providing clear translation of requirements or requests and managing responses as agreed.
The Channel Account Manager (Japan) will be an enthusiastic and engaged person, who takes pride in working to a high standard and has a genuine desire to service customers/channel partners in an effective manner. You will be required to meet regularly with key customer stakeholders, developing strong relationships and providing timely propositions and resolutions. You will act as a natural link between Delivery, Customer Support and Development in driving a positive overall experience and helping translate from Japanese to English.
By ensuring customers are satisfied and benefiting from Parchment’s solutions, you will help with initiatives such as generating effective case studies, conducting webinars, feature update videos and producing other artifacts and collateral to promote greater awareness and means for customers to share ideas and benefits of Parchment’s solutions.
We’ve always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.