Close is a bootstrapped, profitable, 100% remote, ~90 person team of thoughtful individuals who value autonomy and impact. We are out to supercharge sales productivity for startups & SMBs with the most modern, thoughtfully all-in-one, communication-focused CRM.
Our Product team obsesses over delivering great SaaS to serve the 6,000+ business that choose
Close to help them grow. Our product development process is inspired by Shape Up. We work in six-week cycles, thinking deeply about the right problems and shipping impactful product on time. Product, Design, and Engineering work collaboratively on the best solution. We are data-driven, learn the why behind problems, focus on use cases, and talk to our customers on every occasion.
We’re looking for a Director of Product to lead product development at
Close – everything from long-term product strategy through ensuring high-quality releases. You’ll oversee our Product Management and Product Design teams and will work closely with our Engineering and customer-facing teams. This role reports to our VP of Product & Engineering and will be a part of our Sr. Leadership team.
Key Responsibilities:
Customer development
- Get to know many of our individual customers and their problems deeply, understand their motivations, business context, and jobs to be done.
- Lead data collection and analysis to better understand the broader trends of our customer base and market.
- Set great processes for our entire Product team to be deeply customer-focused.
Product Roadmap development
- Working closely with Phil and Leadership, you’ll define product strategy and vision in inline with company strategy and will establish goals and a plan to make it a reality.
- Own product roadmap development, from ideas through delivery. Communicate it well internally and get appropriate feedback.
- Set goals and objectively measure success for specific features as well as the broader product.
- Design product initiatives around business goals, such as increasing NRR.
- Balance iterative improvement of existing product features with new creative ideas to propel Close forward.
- Build and ship high quality Product
- Maintain a high bar for product quality, design, and function to make Close excellent in solving customers’ real problems and in making Close feel like a truly modern SaaS.
- Validate potential feature solutions with customers to give us confidence that our investments will pay off.
- Find ways to delight customers; track and increase NPS.
- Refine our Shape Up-inspired product development process for EPD to collaborate well together in shipping impactful high quality software on-time and in a fun way.
- Maximize return on product investments through in-app onboarding/promotions and by communicating launches externally with customers, in partnership with our marketing and customer success teams.
Manage the Product Management and Product Design teams
- You’ll have two immediate direct reports – our Group Product Manager and our Product Design Manager, who each manage teams of 3, for an initial team of 8 people.
- Be a great leader, casting vision and motivating the teams toward impactful work. Be a great manager, practicing radical candor, having regular 1:1s, and setting goals and opportunities for growth. Help the team thrive in their crafts.
- Fully own recruitment for hiring our next PM or Design team members, ensuring a very high quality bar.
Working from 22+ countries, we’re a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures.
Close has been 100% remote since 2016, creating an intentional workplace around asynchronous communication and collaboration. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the relationships within our global community.
We practice a mature approach to the workplace — manage your time effectively, communicate thoughtfully with your teammates and customers, and produce high quality work. We have impressive tenure amongst the team; we stay at
Close because we love working with our colleagues, we appreciate the autonomy and we thrive in an environment that challenges us to do our best work.
Unanimously, our favorite value is “Build a house you want to live in.” We make decisions that are rooted in helping our customers become more successful. We care equally about the health of our business and the wellbeing of our people.
Our application process was designed to promote equitable and unbiased hiring practices. We ask a small series of questions that are similar to what would be asked in the first interview. This helps us learn more about you right from the start so please be sure to answer each question thoughtfully. Regardless of fit, you will hear back from us letting you know if we’ll be moving forward.