Technical Support Specialist

Work from
Type
Full Time
Opening date
Closing date
8 Mar 2022
Views
124

Our culture is a team-first mentality built on the Core Values of IntegrityHumilityTake ActionThink Big, and Ownership and shared by every employee. At GRIN, we expect everyone to do the right thing, which instills trust and allows us to tackle the big issues and make things happen. We move fast because in our industry, time is our biggest opponent. We aren’t afraid to ship quickly and make changes down the road. We empower our employees to make decisions with no red tape and no fear of reprisal, as long as they take ownership and adapt along the way.

Responsibilities

What will you do?

  • Responding to customer support requests via email and Zendesk
  • Accountable to your team and yourself, taking ownership of tasks and seeing them through to successful completion
  • Troubleshooting software issues for customers
  • You’re an expert in the GRIN application
  • Having a deep understanding of the software that integrates with GRIN (Shopify, Woocommerce, Magento, Instagram, Facebook, and Slack)
  • Familiarity with best practices in influencer marketing
  • Assistance with managing knowledge base (KB) articles
  • Providing status updates to ongoing support inquiries
  • Optimize customers’ accounts to maximize their ROI
  • Additional responsibilities as assigned

Qualifications

We are looking for people who have

    • Minimum of 1-2 years of experience in a technical support role
  • Critical thinking and problem solving skills is a must
  • Experience with Zendesk a plus
  • Technical curiosity
  • Excellent business and technical writing skills
  • Great time management/organization
  • Self Motivated
  • Fast learner
  • Provide quick responses to customers
  • Optimistic Attitude
  • Previous SaaS support experience a plus

Benefits:

  • Competitive salary
  • 16 days of PTO + 10 Sick Days + 10 paid holidays
  • Medical, Dental, and Vision insurance
  • Home Office set up
  • Employee Stock Option Program
  • Paid Parental Leave
  • 401k Program
  • Professional Development Opportunities
  • Tons of growth opportunity
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