Customer Service Representative

Work from
Anywhere 🌎
Full Time
Opening date
Closing date
16 Mar 2022

You are a Customer Whisperer! You have a knack for instilling confidence and building trust with customers. When you join a call center for a Saas organization, you eagerly absorb information and learn everything you can about the products so that you can be an excellent resource to your customers.

When someone looks up “World’s Best Customer Service Representative” in the dictionary, it’s your name that they see in bold. Your integrity and time management are next level. When new employees join the team, you are known as the “go-to” person for advice and best practices.

Your natural communication approach is one that effectively, respectfully, and inclusively builds a sense of belonging among employees who differ from one another. You are a strategic thinker and are proactive problem solver and you find ways to cohesively support employees and business drivers.


When you’re considering a new job, it’s normal to have a ton of questions. Here are a few things we get asked all of the time:

I am tired of the daily grind of a commute, where are you located?

With the exception of scheduled visits to our Miami, FL office and scheduled video meetings, you get to work in the comfort of your own home in your PJs if you’d like!

What makes Assembly Legal so special?

The people are the heart of our organization! Our passion for our products and our entrepreneurial spirit creates an energetic and fun work culture. Assembly Legal is a SaaS organization and the leading provider of case management solutions and through our three brands, Needles, Needles Neos and TrialWorks, we have a rich multi-decade history. Today we have assembled the largest user base in the industry, with over 2,500 law firm customers and more than 40,000 users. In 2017, the business was acquired by Ridge Road Partners – a group of long-term focused, business builders – who are transforming the business into a dynamic, fast-growth enterprise.

What are the benefits like?

You will be able to elect from competitive health, dental, and vision benefits in addition to short and long term disability, and other supplemental insurance options. You will have 401k generous paid time off, paid parental leave, and an employee assistance program. We value our employees and reward and recognize your contributions.

Assembly Legal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

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