We change the game by prioritizing fun in our workplace. By joining our team, you’ll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture. The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.
What does a day in the life of a Customer Service Representative look like?
- Respond promptly and professionally to customer inquiries via phone, email, and/or chat
- Provide accurate information about products and services to customers
- Resolve customer issues in a timely and efficient manner
- Follow up with customers to ensure that their issues have been resolved to their satisfaction
- Properly and accurately document customer interactions in the organization’s CRM
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPIs
- Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborate with other departments as needed
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Perform other duties as assigned
What are the required qualifications of a Customer Service Representative?
- Previous customer service experience or equivalent
- Strong communication skills, both verbal and written
- Proficient in using computers and various software applications
Having these qualifications are helpful, but not required:
- Previous experience in the call center environment
- Experience supporting customers via phone calls, chat and email
- Familiar with CRM systems and practices
Ninja Perks and Benefits:
- Competitive compensation
- Medical, dental and vision insurance
- Paid time off, birthday leave
- Opportunities for skills training and personal and professional development
- Employee Referral Program