Partners are key to Zendesk growth; we’re looking to innovate and scale our partner model for customer success, creating the infrastructure to ensure that partners are managing a sustainable Book of Business that drives recurring revenue, maximizing customer retention and growth.
This role will work with our largest Partners to ensure they are fully enabled to drive customer success for our shared customers and held accountable to the outcomes and business results to improve retention and growth in these accounts.
The ideal candidate has a passion for coaching and developing capability in a growing Partner Network and to help them articulate the business value Zendesk is providing. This candidate is an expert-level CSM and has a solid understanding of how to manage a book of business within a SaaS environment. Mentoring and coaching should also be a big area of interest for you, with the capability to deliver timely and effective feedback to partners.
Successful execution of the role will be measured by a reduction in Partner Churn and Contraction, an increase in the accuracy of retention forecasts and the expansion of the Partner Book of Business.
Delivery of the Partner Management Framework, plus the Enablement, Quality Assurance, and Coaching of partners:
Required Skills / Experience:
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