About Axon
Protect Life. Obsolete the bullet. Global tech company dedicated to capturing truth with connected cameras & devices.
The Technical Support Representative provides first class technical support to Axon customers through multiple communication channels which may include email and phones. This is a customer-focused, technical, hardware, and software-related support position with responsibilities for meeting or exceeding performance and quality goals.
Location: Remote in Quebec, Canada
Reports to: Manager of Technical Support
Direct Reports: 0
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Don’t meet every single requirement? That’s ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
Personalised job alerts
Set up personalised e-mail alerts about similar remote jobs
For safety tips, see our guides or report this job if any issues arise.
While you focus on preparing for interviews or your daily routine, with "Easy Apply" our team handles the application process for your dream job. Learn more ›
You can also proceed with direct applications if preferred.
Similar remote jobs in Technical Support
Support Engineering at GitLab isn’t just a title – you will be embedded within the Engineering department and will truly operate in an environment where Support and Engineering meet. You’ll interact with customers daily as they encounter the difficult edge cases of running GitLab in complex environments.
As a CX Technical Representative for the Extended Services team, your role is to troubleshoot Tier 2 issues affecting our customers.
Alpine is a team of forward-thinking innovators working to provide intelligent heating and cooling solutions to homeowners. We are the first and largest e-commerce retailer of heating and air conditioning equipment.
As a member of our Technical Support team, you will help Axon’s customers identify and solve problems via multiple communication channels, including phone & email. This is a customer-focused role that sets Axon apart from our competitors.
As a member of the Professional Services Team, our Technical Consultant is responsible for helping customers maximize their investment in Crunchtime by implementing, training and supporting their use of integrations connecting Crunchtime products to other systems within their technology stack.
We seek a Technical Support Engineer to join our team and deliver excellent service for a leading global SaaS company with millions of users. You will engage with customers, both technical and non-technical, on a personal level.
Support Engineering at GitLab isn’t just a title – you will be embedded within the Engineering department and will truly operate in an environment where Support and Engineering meet. You’ll interact with customers daily as they encounter the difficult edge cases of running GitLab in complex environments.
From the very beginning, SugarCRM had a unique vision: to offer a different kind of Customer Relationship Management (CRM). We pioneered the first commercial open-source CRM platform, and now, more than two decades later, are on a mission to provide products and services that make the hard things easier for sales, marketing and customer service teams.
You are experienced at troubleshooting, as well as coordinating with internal and external stakeholders to ensure implementations are handled within the desired timeline. To accomplish this, you must have the ability to understand technical business requirements.
As a CX Technical Representative for the Extended Services team, your role is to troubleshoot Tier 2 issues affecting our customers.
This position is needed to Support Twilio’s phone number customers. Twilio is growing rapidly and seeking Technical Support Engineers to join the Phone Numbers team, supporting our customers’ use of our Console platform, and helping customers manage their Twilio products, services, and accounts.
Instructure is a global EdTech leader, serving millions of teachers and students around the world. Openness is core to who we are. That’s why we partner with over 900 education technology companies in the largest partner community for any Learner Management System.
The Technical Success Engineer plays a vital role at Splunk and is responsible for ensuring the technical health of our customers! This position requires extensive knowledge of Splunk products to provide guidance on standard processes for Splunk Cloud and Enterprise deployments.
Mattermost provides secure, workflow-centric collaboration for technical and operational teams that need to meet nation-state-level security and trust requirements. We serve technology, public sector, national defense, and financial services industries with customers ranging from tech giants to the world’s largest banks, to the U.S.
As a member of the CSM team, you will act as a champion for our largest and most critical customers.
Axon is hiring a remote Technical Support Representative from 🇨🇦 Canada
This is a Full Time role.
Jobicy+
547 subscribers are already enjoying exclusive, experimental and pre-release features.
Free
USD $0/month
For people just getting started
Plus
USD $8/month
Everything in Free, and:
