Customer Success Manager

As a member of the CSM team, you will act as a champion for our largest and most critical customers.

Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts.

We’re looking for a Customer Support Manager who’s passionate about people, problem-solving, and building an exceptional customer experience. In this role, you’ll lead a team of support specialists, championing their growth while ensuring customers receive top-tier support.

As a Senior Client Success Manager, DMS you will onboard and support clients using our Direct Marketing Services (DMS). Your role encompasses onboarding, post-launch client support, proactive engagement, and fostering client happiness through clear processes and collaborative efforts.

Curative is looking for a Customer Service Representative who is passionate about helping the company as we work to reinvent healthcare options.

Curative wants to change the view on what a health plan can be. Born out of the pandemic, we created a health plan reinvented for a post-pandemic world that is built around whole-person affordable preventive care featuring more benefits.

The Technical Success Engineer plays a vital role at Splunk and is responsible for ensuring the technical health of our customers. This position requires extensive knowledge of Splunk products to provide mentorship on standard methodologies for Splunk Cloud and Enterprise deployments.

The Customer Support Manager will develop and implement a robust, scalable customer support strategy that aligns with our company’s goals. This role will oversee the support team, establish & monitor performance metrics, and drive the adoption of innovative tools & processes to optimize efficiency, improve customer satisfaction, and ensure compliance with industry best practices.

Weʼre looking for a SMB Customer Success Engineer to drive the success of Procoreʼs SMB customers. In this role, youʼll be the product champion of Procore and serve as a subject matter expert throughout the customer journey, from implementation to renewal.

You are fascinated by security and red teaming. The idea of studying the past attacks excites you.

As a Sr. Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services, in this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.

Newspack, part of Automattic’s portfolio of products, aims to help small and medium-sized news organizations publish great stories, develop a loyal audience, and find a path to financial sustainability at a time when local journalism faces immense challenges.

Our customer base is growing faster than ever! We’re looking for EMEA based Customer Success Manager who is proficient in both English & French who thrives in a dynamic environment and is passionate about driving customer engagement at scale.

Support Engineering at GitLab isn’t just a title – you will be embedded within the Engineering department and will truly operate in an environment where Support and Engineering meet. You’ll interact with customers daily as they encounter the difficult edge cases of running GitLab in complex environments.

At LimeSurvey we are on a mission building the world’s #1 survey platform emphasized on ease of use, stability and extensibility. We do this together with our fast-growing community and an international team of survey fanatics in and around Hamburg.