Placements Coordinator

Vouch has employees located across the U.S., with offices in San Francisco, Chicago, and New York City. This role can be based anywhere in the U.S. as long as you can work our Vouch core collaboration hours (8:30 am-2:30 pm Pacific Time) when most internal meetings are held.

The part-time Placements Coordinator will work approximately 20 hours per week.

Role Responsibilities:

As a Placements Coordinator, you will play a key role in the Vouch Horizon Brokerage team, primarily handling market-facing responsibilities and collaborating with client managers to place insurance products efficiently and effectively. This role is ideal for an early-career insurance professional eager to develop expertise in risk placement, market negotiations, and coverage strategy while being mentored by experienced brokers.

You will work across various lines of business, with a primary focus on Management Liability, Cyber/Tech E&O, Professional Liability, and General Liability/Umbrella. In this role, you will evaluate client risks, negotiate terms with carriers under supervision, and ensure a seamless placement process.

At Vouch, we pride ourselves on making the insurance process fast, easy, and tailored for our clients. Your contributions will help scale our reputation for outstanding customer experience while ensuring regulatory and technical standards are met.

Job Duties:

• Support client managers and producers by assessing coverage needs and making initial placement recommendations.
• Participate in carrier negotiations, securing favorable terms and conditions.
• Manage the full lifecycle of the insurance placement process across multiple lines of coverage, ensuring seamless execution from initial risk assessment to policy binding and issuance.
• Track and analyze the revenue impact of placement decisions.
• Develop a foundational understanding of direct insurance markets vs. wholesale brokers, carrier appetites, underwriting criteria, and coverage options.
• Ensure accurate documentation of all market-facing activities, including policy placements, endorsements, and client interactions.
• Process policies, binders, and endorsements through carrier and agency management systems.
• Follow predefined processes and procedures to ensure compliance and efficiency.
• Maintain and update systems for policy documentation, endorsements, binders, and claims tracking.
• Work closely with client managers, producers, and senior brokers to execute placements.
• Act as a liaison between clients and insurance markets, helping to address inquiries and concerns.
• Provide timely and accurate responses to client and team requests.
• Identify and escalate complex risks or underwriting challenges to senior brokers or domain experts.
• Participate in ongoing training and continuing education to build expertise in professional lines insurance.

About you:

• 2+ years of property & casualty insurance experience, ideally in commercial lines (personal lines experience will be considered).
• Experience in a client-facing or market-facing role such as a broker, agent, MGA (retail or wholesale), underwriting, or account management.
• Strong relationship management skills focused on customer service, cross-collaboration, and conflict resolution.
• Negotiation skills with carriers and clients; able to secure concessions without damaging relationships.
• Proven experience managing a portfolio of customers.
• Dependable, detail-oriented, and proactive, with strong follow-through skills.
• Comfortable working in ambiguous situations and maintaining composure in complex environments.
• Active P&C license required.

Nice to have:

• Exposure to and passion for early-stage startups and/or high-growth environments, someone who embraces change.

Salary Range:

The pay range for this role is: $33.65 per hour

Our salary ranges are based on paying competitively for our size and industry and are part of our total compensation package, which also includes benefits and other perks. We also include stock options in all compensation packages and believe all Vouch employees should have the opportunity to become owners in the company. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, location, and business need. The base pay range provided is subject to change and may be modified in the future.

Vouch believes in putting our people first, and building a diverse team is at the front of everything we do. We welcome people from different backgrounds, experiences, perspectives, and ranges of abilities. We are an equal-opportunity employer and celebrate the diversity of our growing team. 

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