Tier 2 – Host Support Advocate

As a Strategic Customer Success Account Manager (CSAM), you’ll manage a portfolio of our most strategic customers to ensure they’re achieving maximum value from their investment in Docusign. You’ll play a key role in securing renewals, expanding adoption, and driving growth while serving as a trusted advisor across all phases of the customer lifecycle.

Luxury Presence is the fastest-growing digital platform for agents, teams, and brokerages. Our award-winning real estate websites, modern marketing solutions, and AI-powered mobile platform help agents attract more business, work more efficiently, and serve our clients.

This Technical Implementation Consultant role lives within the customer engagement arm of the Granicus’ Digital Services Implementation Team and is a key member of the Implementation Services (IS) team.

For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.

As a Care Navigator, you’ll be doing the important, meaningful work of managing crises, providing in-the-moment telephone support to clients with complex behavioral health issues, ensuring client safety, and connecting clients to high-quality, evidence-based providers and facilities.

You’ll manage the execution of advocacy initiatives including customer reference library, success stories, peer reviews, event participation, and community engagement. This role works cross-functionally with teams across Sales, Customer Success, Marketing, Partner, and Product to ensure our strongest customer relationships and stories are activated across the business.

Chainlink Labs is the primary contributing developer of Chainlink, the decentralized computing platform powering the verifiable web. Chainlink is the industry-standard platform for providing access to real-world data, offchain computation, and secure cross-chain interoperability across any blockchain.

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities.

We’re looking for an organized, curious, empathetic, and self-motivated Enterprise Support Specialist to join our team at Branch. What you’ll do Coordinate solutions for customers whose operations depend on PayAdmin and Branch products by troubleshooting technical issues, providing educating moments, and maintaining a feedback loop in order to support customer retention.

The Senior Onboarding Consultant engages customers immediately following the license sale and provides guidance, insights and enablement to help them quickly and successfully deploy their use case and meet their business objectives. The Senior Onboarding Consultant completes the Onboarding processes and covers the fundamentals for getting started using the platform.

We are looking for a Growth Enterprise Customer Success Manager to partner with our mid sized business customers post-sale to drive adoption and ensure customer growth and retention.

As the Manager of Technical Support, you will lead a team of Technical Support Engineers (TSEs) who resolve complex technical inquiries and support enterprise customers across Docusign’s product portfolio. You will be responsible for coaching, developing, and empowering your team to provide world-class customer service while ensuring operational excellence across support delivery.

We are looking for an enthusiastic Customer Support Specialist III to join our team. Reporting into the support organization, you’ll be tasked with ensuring our crew members and client users have their product questions answered and technical issues addressed.

Our Support team is expanding to match this growth and we are setting up teams in EMEA and APAC to provide 24 hour cover for our clients. As part of this, we’re looking to bring someone smart onto our Customer Support team to help us out.

As a member of the CSM team, you will act as a champion for our largest and most critical customers.